Claire Sharp Email & Phone Number

St Andrews, Scotland, Gb

St. Andrews, Scotland, United Kingdom

 Provide professional administrative, operational and strategic support to the Master of the United College, co-ordinate the support for the Faculty Deans, and line-manage the Administrative Assistant to the AVP Deans. Act with the utmost confidentiality in all written and oral communications. Act as the first point of contact for all incoming office requests, arrange and co-ordinate meetings across the University sites. Oversee, manage and co-ordinate diaries and events, as well as external trips and meetings. Regular drafting and preparation of complex and high-quality documentation, briefing papers, reports and presentations. In conjunction with the Recruitment Office, administer and manage senior academic and professorial selection processes. Maintain excellent communication with all relevant internal and external stakeholders and always provide good customer service and assistance. Undertake independent working, effectively managing my own time and task list to ensure priorities are dealt with accordingly.

Shipboard

 Representing the heart of the Azamara brand as the first point of contact for passengers onboard one of the luxury cruise ships with capacity for 702 guests, ensuring total guest satisfaction through personalised service and memorable experiences. Performing reception-based administrative duties including managing guest’s onboard financial accounts, and dealing with all passenger’s queries and complaints both in-person and via telephone. Maintaining an excellent knowledge of the ship’s daily events, and providing accurate and detailed information on ports of call.  Upselling shipboard products such as Stateroom upgrades, enhanced packages, and Shore Excursion tickets. Responsible for maintaining a float containing various foreign currencies, and providing currency exchange. Liaising with shipboard and shoreside colleagues to ensure smooth daily operation of the Guest Relations desk. Working alongside colleagues from international cultures. Assisting Ground Handling teams in co-ordinating disembarkation requirements for guests in different ports of call.

St. Andrews, Scotland, United Kingdom

 Provide professional administrative, operational and strategic support to the Director of Strategy and Policy, and act with the utmost confidentiality in all written and oral communications. Act as the first point of contact for all incoming office requests, arrange and co-ordinate meetings across the University sites. Oversee, manage and co-ordinate diaries and events, as well as external trips and meetings. Regular drafting and preparation of complex and high-quality documentation, briefing papers, reports and presentations. Attend meetings to minute key actions and development points. Maintain excellent communication with all relevant internal and external stakeholders and always provide good customer service and assistance. Undertake independent working, effectively managing my own time and task list to ensure priorities are dealt with accordingly.

St Andrews, Scotland, United Kingdom

This project was in addition to my full-time job as Events Executive at Fairmont St Andrews and was co-founded alongside my wonderful colleague Laura Corbin, and is one of my proudest achievements in my career to date.In November of 2020, upon return to work from furlough we noted that lots of our colleagues had experienced a challenging time at home and were still struggling. We launched a colleague mental health support programme to connect our Fairmont family and offer a safe space for discussion regarding mental health. We have 4 main branches of the programme:Mindful Mondays- weekly newsletters emailed to all colleagues and shared on a private Facebook group covering various mindfulness and mental health topics. Mindful Mentors- mental health advocates that are knowledgeable, understanding and experienced in supporting others with mental health problemsMindful Means- a bank of suitable resources, helplines and support tools made available to anyone that is in need of extra help.Mindful Moments- creating interactive sessions within the hotel for colleagues, workshops, classes and small exercises you can do in your own time to help you live more mindfully.

St Andrews

 Responsible for planning a range of events, both corporate and social, for up to 600 attendees, including hotel exclusive buyout events. Creating memorable experiences for guests during their stay and ensuring seamless delivery of conference programs and social events. Assist with reporting on departmental budget and upsell targets, and making decisions in the absence of senior management. Effectively obtain client needs through written communication and face to face or telephone planning appointments. Conducting site visits and wedding appointments, as well as hosting regular inter-departmental meetings, pre-cons and conference calls with current and prospective clients. Produce highly detailed function sheets for distribution both externally and internally to ensure a seamless event delivery for clients. Co-founder and creator of “Mindful Matters”, a mental health program for all staff on property in response to the return to work following the initial Coronavirus lockdown.

Dundee, United Kingdom

 Working independently to promote sales and co-ordinate social events over two distinct hospitality venues. Responsible for maintaining booking standards within the venue diaries, converting larger group and wedding sales enquiries. Creating and executing ticketed events and representing the brand at a variety of exhibitions and networking events. Creating sales reports, core sales driver tracking, and responsible for meeting targeted sales for key retail and calendar events. Requesting and proofing all marketing material for the venues. Managing social media accounts, creating content to engage and attract followers, publishing promotional posts and competitions. Complaint handling via Social Media and TripAdvisor platforms.

 Responsible for dealing with all enquiries relating to corporate, social, wedding and golf business and converting into bookings to meet sales targets. Ensuring complete customer satisfaction by going “above and beyond” expectations to ensure a memorable experience. Utilising event and group management systems to build bedroom blocks, input and track enquiries, and create highly detailed function sheets. Taking ownership of all pre-event planning and post-event follow up for new and returning clients.  Responsible for assisting in the training of new staff and the development and implementation of best practices within the department and hotel. Undertook an in-house work experience placement at the sister property in Wisconsin, USA to further my knowledge in this area.

 Responsible for taking on the planning of corporate events once sales conversion had been completed.  Ensuring guaranteed customer satisfaction and retention of repeat clients through detailed pre-event planning and overseeing the Banqueting operations throughout the duration of the event on-site. Managing all billing and payments of clients to ensure timely close out of accounts.

Providing excellent customer service and a personalised shopping experience that exceeded customer expectations and utilised selling techniques and in-depth product knowledge to achieve high sales and meet targets. Acted as Assistant Manager, providing on-the-job training and development to staff and presenting and promoting the brand and products through visual merchandising.

St Andrews

Front of House Attendant, responsible for customer service and satisfaction, money and stock-taking. Front of House Team Leader with additional responsibilities of team leadership, co-ordination and problem solving, interviewing and selecting volunteers and their subsequent training.

Bachelor'S Degree, Business Management, Upper Second Class (Honours)

Activities and Societies: Dundee University Dance Club, Dundee University School of Business SocietyGraduated with an Upper Second Class.

Level 5 Certificate, Counselling Skills, Pass

This qualification focuses on key counselling skills to enable learners to provide support wherever it is required. The course gives.

Level 5 Certificate, Awareness Of Mental Health Problems, Pass

The course aims to give a full understanding of the most common mental health conditions that may impact those around us, focusing.

Scottish Highers, French (A), Business Management (B), Drama (B), English (B), Biology (C)