Claire Skinner Email & Phone Number

Dubai, United Arab Emirates

- I have successfully implemented a system which is used for storing and sharing material across the department and company.- I have identified, developed and implemented efficient and effective processes for managing the practices case studies, research, project work and team profiles using SharePoint.- I have identified, developed and implemented an improved process for the team's data retention, archiving and deletion processes, which addresses whether, where and how long we retain files and electronic communications with clients and third parties. This also incorporates how we use One Drive and shared drives.- I work alongside the nominated working group to review and refine our new starter process from interviewing and testing candidates to on-boarding the new members, to ensure there is consistency across the practice.- I've created an area to store all internal and external training materials so they can be reviewed and consolidated in a central place.- I work alongside selected working groups to create and implement an intern programme that is consistent across the practice that can be run every six months.- I ensure our website, Teams and general profiles are kept up to date and relevant and work with IT to ensure updates are made. Storing them in a central place so they can be accessed company wide.- Work closely with IT on ideas and discuss plans on how we can implement the Knowledge Management Hub more broadly across the company.

Dubai, United Arab Emirates

- Central point of contact for operational activities across EMEA- Providing operational support to the business- Assisting in the research and development of internal processes- Ensuring proper user compliance and accuracy of the internal client management systems- Supporting the finance department to ensure monthly income reconciles back to forecasting data- Assisting with income and cost adjustments over the period end- Providing regular project analysis to management and the finance team, such as provision of a mid-monthly forecast and utilisation reports- Liaising with other Control Risks offices on global cases- Working closely with internal and external consultants to provide administrative support, including tracking leave and ad hoc queries- Providing assistance to new joiners such as systems training

Dubai, United Arab Emirates

- Supporting the setup of client accounts, maintaining accurate client information and creation of sales leads on Client Relationship Management software- Creating and converting projects using CRM and time and expenses system Dynamics ensuring accurate information is maintained throughout the project life cycle. - Updating project lists and information using both Microsoft SharePoint and Microsoft Excel- Raising and issuing accurate and timely invoices each month, ensuring all contractor timesheets and incurred expenses are included- Work closely with credit control and senior management to ensure all necessary procedures are undertaken to ensure timely debt collection- Processing embedded consultants invoices, timesheets and expenses in a timely manner and liaising with finance to ensure this is processed correctly- Provide administrative support to the Operations Manager in the deployment of consultants and subcontractors

Dubai Healthcare City

- Overseas travel planning to ensure each trip runs to schedule and meets the needs of the client- Public relations event planning and implementation- Improvement to the working environment with a view to increasing productivity- Participating in regular school meetings / presentations to promote the educational services- Construction of trip costings that ensure profitability- Periodic travel as tour manager with large school groups ensuring the smooth running from beginning to end- Quality assurance checking on all documentation- Staff training- Business development with an emphasis on increasing the number of educational groups

Maidstone, Kent

- Organized meetings for the 2 Directors- Dealt with personal appointments for the Directors- Processed weekly payroll for over 400 employees- Managed over 160 other payrolls- Dealt with complex queries, associated with peoples pay, statutory payments and bonuses- Completed and managed compliance checks for payroll processing- Set up administered Auto Enrolment / Workplace Pensions- Looked after the practice's direct debit and fee collections- First Aider- First point of contact for the business- Implemented and maintained administration records / spreadsheets- Liaised with PAs from other companies -Organised national travel and meetings for Directors- Prepared agenda / documents / presentations for meetings- Prepared Annual Tax Returns- Handled confidential data- Ensured time management by remaining within deadlines

Maidstone, Kent

- Sold foreign currency- Achieved monthly sales targets- Ensured all paperwork was completed to audit standards- Provided a high level of customer service