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Claire Smith Email & Phone Number

Experienced Customer Success, Client Relationships and Change Manager in the Cinema and Arts industries at Backstage
Location: Castle Cove, New South Wales, Australia 19 work roles 3 schools
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Role
Experienced Customer Success, Client Relationships and Change Manager in the Cinema and Arts industries
Location
Castle Cove, New South Wales, Australia
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Who is Claire Smith? Overview

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Claire Smith is listed as Experienced Customer Success, Client Relationships and Change Manager in the Cinema and Arts industries at Backstage, a company with 285 employees, based in Castle Cove, New South Wales, Australia. AeroLeads shows a matched LinkedIn profile for Claire Smith.

Claire Smith previously worked as Marketplace Content Manager (APAC) at Backstage and Volunteer at St John Ambulance Australia (Nsw). Claire Smith holds Bachelor'S Degree, Communication And Media Studies from Charles Sturt University.

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Backstage

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Profile bio

About Claire Smith

Experienced Client Services Manager with a demonstrated history of working in the cinema, theatre and arts industries. Skilled in change management, copywriting, leadership, client relations, and project planning. Strong business development professional with a Bachelor's Degree in Communication and Media Studies from Charles Sturt University.

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Backstage
Backstage
Experienced Customer Success, Client Relationships and Change Manager in the Cinema and Arts industries
brooklyn, new york, united states
Website
Employees
285
AeroLeads page
19 roles

Claire Smith work experience

A career timeline built from the work history available for this profile.

Marketplace Content Manager (Apac)

Current

Sydney, New South Wales, Australia

This role oversees a team of specialists that work with all of the user-generated casting calls and job listings that are posted to Backstage and its subsidiary casting sites, including Mandy and StarNow, along with managing related customer service and client-facing responsibilities.

Mar 2023 - Present

Customer Success Manager + Managing Casting Editor

Sydney, New South Wales, Australia

This role oversees a team of specialists who work with the user-generated casting calls and job listings posted to StarNow, along with managing related customer service and client-facing responsibilities. This role also includes ensuring their team processes content in a timely manner, maintains quality control, eliminates potential scams and inappropriate.

May 2021 - Mar 2023

Account Manager

Sydney, New South Wales, Australia

Short-form copywriting and social media management for clients in the Sydney food and restaurant scene. Part-time role - part-time role.

Sep 2020 - Sep 2021

Client Services Manager

Sydney, Australia

This role involved the facilitation of the post-production process of cinematic releases for high volume clients' localisation and deployment of feature film content across Asia Pacific - often to strict, tight deadlines.

Jun 2018 - May 2021

Film Critic

Salty Popcorn

Sydney, New South Wales, Australia

Create and output well-reasoned critique of upcoming film content - often to strict deadlines or media release requirements. Part-time role.

Mar 2012 - May 2021

Editor

Salty Popcorn

Sydney, New South Wales, Australia

Edit and publish incoming film reviews from team members to meet SEO guidelines and style guides for the Salty Popcorn website. Part-time role.

Nov 2019 - Sep 2020

Digital Content & Assets Executive

Sydney, Australia

Managed Hoyts digital assets for the purpose of achieving onscreen accuracy at all sites across Australia and New Zealand. Included administration, training and management of onsite teams in order to check all available avenues to monitor and improve practices to avoid loss of sessions.

Mar 2017 - Jun 2018

Film Programmer

Sydney, Australia

This position involved the review of multiple data sets to identify market trends and opportunity for increased profit, including the review of upcoming film content to note key demographics and market potential. Consistently placed over 3,300 sessions each week and worked continuously to review and amend placement to meet best-practice data findings.

Mar 2014 - Mar 2017

Application Support Analyst

Sydney, Australia

Integrated and improved specialised software installations at HOYTS cinema sites in order to maximise session profit at cinemas and reduce the risk of failed sessions.Collaborated with internal and external business analysts to investigate and improve current means of scheduling sessions for HOYTS cinema complexes in Australia and New Zealand.

Oct 2013 - May 2014

Training And Support Technician

Key team member in the rollout of the Hoyts digital cinema network. This role involved travelling to over sixty sites across Australia and New Zealand to install hardware and software solutions for digital cinema rollouts. The position also involved training over four hundred people on best-practices and standards for digital cinema playback.

Nov 2009 - Oct 2013

Projectionist (35Mm). Second In Charge

Sydney, Australia

This role involved hands-on maintenance of digital and 35mm projection equipment in order to screen cinema sessions at sites. It also involved facilitating regular training sessions across NSW based-sites to ensure playback standards were initiated and maintained across Hoyts sites. In addition, multiple large-scale cinema events were set up and managed.

Oct 2007 - Nov 2009

Usher

Sydney, Australia

General complex maintenance, customer service and ticket sales.

Apr 2007 - Oct 2007

Volunteer

Marrickville, NSW

Assisted with storm recovery events, first aid response, community assistance at large-scale festivals and events and community engagement/education.

Feb 2013 - Dec 2013

Ground Staff

St. George Open Air Cinema

Sydney, Australia

Assisted with crowd management, attendee queries, concession stand sales and large-scale post-screening cleanups. Also assisted with site setup and pack down for two seasons.

Dec 2005 - Feb 2009

Stage Manager

Tunks Productions

New South Wales, Australia

Assisted the creation of multiple productions from their casting calls through to final curtain call and pack-down.Maintained theatre rehearsal schedules, onstage notes, and prop management.Ensured key stakeholders were kept abreast of theatrical progress and ongoing requirements.Worked to a strict and limited budget to arrange costume and prop.

Dec 2005 - Apr 2007

Trainer - Circus Skills And Fire Twirling

Tastes Like Burning

Central West, NSW

Devised lesson plans for school groups and private classes for circus skills such as juggling, fire breathing and fire twirling. Offered practical, hands on training for performance skills.

Mar 2004 - Dec 2006

Internship

The Chaser'S War On Everything - Abc

Sydney, Australia

Assisted with production shoots on site for filming the TV series with the talent. Arranged release-forms for on-screen interviews at site. Assisted with green-room setup and crowd management for the live shows.

Jul 2006 - Aug 2006

Stage Manager

Short And Sweet Festival

Sydney, Australia

Assisted with multiple, small scale productions taking place in a single performance, often involving multiple set and scene changes. Ensured safety of team members and audience during all performances. Assisted with last-minute costume / prop malfunctions inbetween scenes. The show must go on!

Oct 2005 - Dec 2005
Team & coworkers

Colleagues at Backstage

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3 education records

Claire Smith education

Certificate Iv, Leadership And Management

High School

St. Luke'S Grammar School
FAQ

Frequently asked questions about Claire Smith

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What company does Claire Smith work for?

Claire Smith works for Backstage.

What is Claire Smith's role at Backstage?

Claire Smith is listed as Experienced Customer Success, Client Relationships and Change Manager in the Cinema and Arts industries at Backstage.

Where is Claire Smith based?

Claire Smith is based in Castle Cove, New South Wales, Australia while working with Backstage.

What companies has Claire Smith worked for?

Claire Smith has worked for Backstage, St John Ambulance Australia (Nsw), Starnow, Spooning Australia, and Deluxe Entertainment Services Group.

Who are Claire Smith's colleagues at Backstage?

Claire Smith's colleagues at Backstage include Nadia Cisneros, Padmavathi Nagasetty, Richard Desveaux, Antonio Burns, and Jadyn Graham.

How can I contact Claire Smith?

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What schools did Claire Smith attend?

Claire Smith holds Bachelor'S Degree, Communication And Media Studies from Charles Sturt University.

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