Customer Success Manager + Managing Casting Editor
Sydney, New South Wales, Australia
This role oversees a team of specialists who work with the user-generated casting calls and job listings posted to StarNow, along with managing related customer service and client-facing responsibilities. This role also includes ensuring their team processes content in a timely manner, maintains quality control, eliminates potential scams and inappropriate content, and providing a successful experience for users. In addition, it involves conducting training and working through process improvements, handling escalated cases and other tasks, and coordinating with other stakeholders across various departments and teams.