Claire Stapleton Email & Phone Number

Dublin, Ie

Dublin

• Developed a quality assurance programme with newly-defined reviews being conducted on a number of aspects of the firms operational activities, Chair of a monthly committee review to ensure all findings and actions are reviewed by the firms leadership team.• Spearheaded design and rollout of a new Central Credit Register reporting process and refinement of all associated processes in line with audit requirements and regulatory roadmaps and guidelines.• Governance and assurance activities on regulatory reporting to ensure submission in line with requirements including The central bank’s sustainability guidelines and within the required timeframes.• Drives positive customer-focused change initiatives and projects based on data and feedback received from monthly assurance, remediation activities, audit reviews, Compliance monitoring and incident identification processes.• Lead and support a multi-disciplinary team across various jurisdictions to achieve business key deliverables, SLA measures, designing and driving customer-centric projects and initiatives.

Dublin, Leinster, Ireland

Leading the Irish team in all aspects of cash collection, customer engagement and portfolio management on our securitised and internal portfolios.

Dublin, Ireland

Managed a team of portfolio managers looking at all aspects of collections and recoveries in a dynamic and fast paced new business venture in Ireland. Key tasks include creation of the companies procedures, rigidly monitoring adherence to all policies and procedures via governance and first line of defence testing, reporting results on activity both strategic and collections based activities. Strong people management with a focus on development through coaching plans and stretching assignments to individuals to ensure the most effective and efficient performance within the portfolio.

Manage a floor focused on customer communication, on the late arrears Home Loan and Buy to Let book. Develop procedures in line with strategy to ensure the most effective and efficient collection of funds, looking towards positive outcomes with customers and progressing nonengaging accounts down the collections process. Successful campaign management from idea creation through delivery to obtain the best results while ensuring a sufficient risk and control framework is in place.

Manage day to day work queue and capacity planning for ASU assessmentsIdentification and Allocation of Resources to various tasks by prioritisationMonitoring work progress by providing floor support, ensuring performance within SLAEnsure business strategies are operational and results are optimal by building positive working relationships with all staff, management, consultants, IBF, CBI, customers and third parties by ensuring efficiency in operations within the ASUCreation and development of policy and processes across the ASU including governance and Quality AssessmentCompliance with CCMA and works in the spirit of the codeConducting workshops with various department decision makers to implement operational changes to strive for business excellenceManage recognition, coaching and feedback to all staff in line with performance management objectives set out

Dublin Ireland

Manage a team of 8 Full time employees and 4 part time staff.Develop policy and procedures, review practices and propose strategic solutions.Successfully completed the People Leadership Development Programme, a 6 month study of theory and in practise experience with a business acumen project used to develop the asset management unit and the individual skills, knowledge and experience.Support and coaching to the team and reviewing mortgage arrears demands on behalf of the bank.Interviewing, conducting 2 week induction courses in conjunction with learning and development trainers.Training new recruits in the live environment.

Early collections

56 - 59 St. Stephens Green, Dublin 2

London, England

Worked on numerous successful advertising campaigns.

Managed Term expired and ICB projectsWorked on projects for credit analytics dept.Collected on current accounts, term loans, visa cards and mainly mortgages.Coached the evening team.

Apa In Investments

Apa In Life Assurance, Banking And Financial Support Services

APA in Life Assurance

Bachelor Of Science (Bs), Business Management

Achieved an Upper Merit (2.1)

Higher Certificate In Business Management, Business Administration And Management, General

Achieved an Upper Merit (2.1)

Apa In Loans, Banking And Financial Support Services

Qfa

Qfa