William Cunha Email & Phone Number

Dublin, County Dublin, Ireland

Dublin, County Dublin, Ireland

• Managing and supporting Amazon Sellers in order to enhance their revenue and profitability in the Italian and United Kingdom Marketplaces.Main Responsibilities:
• Collaborating with stakeholders from multiple areas such as Financial, Supply Chain, Brand Managers, and Team Managers.
• Analysing Sellers' portfolios in order to identify opportunities for optimization.
• Quality Coaching Project: I am responsible for identifying outliers regarding quality and providing coaching in order to have associates in line with Amazon standards.
• Provides prompt and efficient service to Amazon Sellers including the appropriate escalation of their issues to the competent departments if needed accordingly to Amazon's Policy.
• Analysing and reviewing SOPs in order to provide insights, and improvements when needed.

Dublin, County Dublin, Ireland

• Languages supported: English, Portuguese and Italian in the Gaming Market.
• First point of contact and responsible for being the customer’s voice, therefore, understanding their needs and providing creative and suitable solutions for their needs.
• Developing relationships with customers aiming to increase the satisfaction of service, improve business performance and avoid churn.
• Investigating user behavior aiming to identify and prevent fraud in different scenarios of the purchase process.
• Troubleshoot and analyze payments through multiple Electronics Payments portals.
• Analyse and review users’ accounts in order to identify and prevent fraud.

Dublin, County Dublin, Ireland

Dublin City, County Dublin, Ireland

• Supporting members from LATAM in English and Portuguese languages.
• Supporting customers with any Sports and eGames queries from Latin America via multiple channels such as inbound telephone calls, live chat, and emails ensuring the GDPR standards were delivered accordingly.
• Handling of 100 cases on average on daily basis.
• Educating and building relationships with customers in order to retain the users on the platform, and enhance the company's results.
• Resolving customer claims on a day-to-day basis in an efficient and timely manner.
• Collect and report customer feedback to ensure that best practices were recognized and maintained.

Dublin, Ireland

• Working in the field has been a great opportunity to develop new skills and also figure out how the field force and office can work together to reach even better results as a team.
• I was responsible for supervising staff members on the shop floor to ensure high merchandising standards and for new team members' induction and training.
• Coach team members in order to reach high performance.
• I was also responsible to keep tasks and projects up to date in our team management tool Trello.
• Assist the store manager to roster shop assistants throughout the week to guarantee all deliveries are being processed and packed.
• I was in charge to check CAYGO and H&S procedures to ensure staff and customer safety.

Dublin, County Dublin, Ireland

São Paulo Area, Brazil

• Project: DPA Nestlé
• This project had a very specific goal, which was ensuring our Shelf-Share goal of 40% overall for retail and cash & carry channels as GPA, Walmart, and Carrefour.
• I was responsible to guarantee 100% of the data collected were audited with quality and reliability.
• All data that I have used for the audition was stored in MySQL and wrote by the QlikView tool on a daily basis.
• I was in charge to present the monthly operations KPI results by Qlikview Dashboards for our National Management, including shelf share analysis, share contribution per category, sales growth, geographic, and.
• In partnership with Operations Management, I was in charge to manage the BSC (Balanced Scorecard) indicators which were presented on a weekly basis.

São Paulo Area, Brazil

• Project: Motorola Mobility
• I was in charge of migrating about 500 users from the previous platform for the new one, Agile Promoter.
• I led the internal Business Intelligence Team throughout 2 years.
• In partnership with our technical supplier, I developed a webinar and off-line training from the operational level to the project management.
• I was responsible to measure the National and LATAM field force analysis as: Stock & Breakdowns, Price Map, Shelf-share, Sell-out, and Market-share.
• All the reports were presented weekly and monthly for the client.Project: América Móvil (Claro Brazil)

São Paulo Area, Brazil

Projects: Legrand, Rotoplas, Weber Saint-Gobain and Eucatex- Merchandiser and sales promotion force Coordination.- Elaboration and management of dashboard with indicators as Sell-in, Sell-out, Market-share, ROI, Budget and Turn-over head-count.- Induction and Integration Manual develoment for sales national team.- I developed incentive campaigns for.

São Paulo Area, Brazil

Project: Sherwin-Williams- Responsible for the Sherwin-Williams internal team administration of Brazil's Retail and Home Center field team.- Head count administration and control.- Report to the Trade Marketing management the main occurrences in the field.- Scope action contribute of Brazil's field force.- Responsible for measuring the payment and.

São Paulo Area, Brazil

The segment of Automotive Dealerships: Original Veículos, Ford Avante e Fiat Ponto- Acting in the division of automotive dealerships directed to the sector of accessories in B2B for dealers of vehicles Original Vehicles.- Commercial report elaboration regarding operational KPI.- Annual and monthly results presentation as SLA and area projection for the.

São Paulo Area, Brazil

Projects: Gafisa S.A, Setin Incorporadora, Esser Incorporadora, and Klabin Segall- Application of qualitative and quantitative research in the field.- surveys formatting and data field tabulation from prospect and shopper.- Monthly media efficiency presentation.

São Paulo Area, Brazil

Project: Telefónica S.A.- Call Center operation quality control and monitoring.- Work-shop elaboration and application for agent team.- Performance in the restructuring of KPI's metrics for monitoring and quality control of service.- Daily and weekly audit status report.

Higher Diploma In Science In Artificial Intelligence Applications, Data Analytics

NFQ: 8 ECTS: 60

Diploma In Science In Data Analytics For Business, Data Analytics, Merit 1

Activities and Societies: • Digital Transversal Skills • Statistics for Data Analysis • Python for Data Analysis • Data Preparation and.