Responsible for leading all implementations & providing ongoing client support to all delivered projects. Also, accountable for our enterprise gamification service, that principally involves developing & delivering tailored engagement strategies that supercharge client performance & culture aspirations.

Responsible for the delivery of all big-ticket Retail Excellence & Engagement initiatives, principally the end-2-end implementation & upkeep of RPM League, an award-winning global Gamification & Engagement programme – successfully launched & improved to Retail & Support Functions, worldwide. Also, was central to the design & execution of Travelex’s annual leadership conferences & gala balls – hosting +1500 attendees, across 15 events, in 8 countries creating content, assets & branding… Show more Responsible for the delivery of all big-ticket Retail Excellence & Engagement initiatives, principally the end-2-end implementation & upkeep of RPM League, an award-winning global Gamification & Engagement programme – successfully launched & improved to Retail & Support Functions, worldwide. Also, was central to the design & execution of Travelex’s annual leadership conferences & gala balls – hosting +1500 attendees, across 15 events, in 8 countries creating content, assets & branding, including the deployment & management of key iOS/Android engagement apps. Show less

Mandated to lead, design, develop, deploy & drive all communication strategies next to the UK Leadership team to ensure all communications are underpinned for the delivery of the objectives that needed to be achieved by each of the UK business entities. Also, was key to the creation of the successful gamification programme that revolutionised the way engagement & KPI’s were looked at within Travelex to drive culture & performance excellence.

After phase one of a company restructure I decided to enter back into the field for a short time to support & drive operational excellence & compliance of retail store operations through conducting the required checks, reviews & training in accordance with established standing operating procedures & risk policies.

Promoted to lead the small team of ‘Retail Support Assistants’ to provide service excellence support to UK locations through optimising operations and sales effectiveness. In addition, I was part of the principal leadership team, supporting the successful opening of our retail footprint at Heathrow Terminal 5 in 2008. From 2011 my responsible shifted to drive & optimise the quality and effectiveness of all internal communications & ensure all staff were kept engaged, informed and motivated. I… Show more Promoted to lead the small team of ‘Retail Support Assistants’ to provide service excellence support to UK locations through optimising operations and sales effectiveness. In addition, I was part of the principal leadership team, supporting the successful opening of our retail footprint at Heathrow Terminal 5 in 2008. From 2011 my responsible shifted to drive & optimise the quality and effectiveness of all internal communications & ensure all staff were kept engaged, informed and motivated. I was also key to the delivery of several big-ticket retail excellence programmes that enhanced our service offering – the biggest was the implementation of a new & improved premium customer service & management framework in 2013. Show less

Joined the Retail Support Call Centre, mandated to provide premium customer service to internal and external customers through all communication channels.

Focussed on maximising all sales opportunities through the delivery of first-class customer service.