Claire Wright Email and Phone Number
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Responsible for driving digital leadership and embedding a strong digital culture across the Flagship Group. I have created a digital strategy and transformation vision that is wholly customer-centric and user-focused and my priority is to ensure digital experiences are highly effective, data-driven and measurable. Always seeking to modernise and enhance processes using continuous improvement methods, my passion lies in the optimisation of the user experience across the customer journey and creating alignment of projects to meet ultimate business goals. Responsible also for Customer Experience, we focus on creating a clear understanding of our customers, the needs and behaviours of current and future service users and embedding a strong customer service ethos across our organisation to deliver the best possible experience for our customers.
Bromford Flagship
View- Website:
- bromford-flagship.co.uk
- Employees:
- 112
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Director Of Technology DeliveryBromford FlagshipNorwich, England, Gb
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Board Member - TpasTpas England Apr 2024 - Present -
Director - Digital And Customer ExperienceFlagship_Group Apr 2020 - PresentEast Anglia, England, United KingdomResponsible for driving digital leadership and embedding a strong digital culture across the Flagship Group. I have created a digital strategy and transformation vision that is wholly customer-centric and user-focused and my priority is to ensure digital experiences are highly effective, data-driven and measurable. Always seeking to modernise and enhance processes using continuous improvement methods, my passion lies in the optimisation of the user experience across the customer journey and creating alignment of projects to meet ultimate business goals. Responsible also for Customer Experience, we focus on creating a clear understanding of our customers, the needs and behaviours of current and future service users and embedding a strong customer service ethos across our organisation to deliver the best possible experience for our customers. -
Head Of CommunicationsFlagship_Group Feb 2019 - Mar 2020East AngliaResponsible for providing leadership and oversight of all aspects of the Group’s communications’ activity, comprising brand management, PR, corporate communications (internal and external), public affairs and digital.I lead the development and implementation of the Group’s corporate communications strategy identifying key priorities and raising the quality of corporate communications outputs to position Flagship Group as a leading housing group for all relevant audiences, including potential and existing stakeholders, customers, potential and existing employees, and the media.
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Head Of Customer InsightFlagship_Group Oct 2016 - Feb 2019Norwich, NorfolkAs Head of Customer Insight at Flagship I worked across the breadth the Group reporting to the Director of Housing and Insight. I was responsible, operationally, for overseeing developing and embedding customer feedback programmes, complaints procedures, customer experience design and headed up customer engagement and scrutiny. My role encompasses creating an awareness across the organisation of a variety of customer measures that help us understand the effectiveness of service delivery and highlight what matters to our customers. I have lead on a new Voice of the Customer programme for the Group - embedding a real time feedback platform that enables us to gain an in depth understanding of services using Net Promoter and transactional Feedback methodology. With over ten years industry experience and as part of a 22,000 home company, spanning East Anglia, I have previously worked extensively with executives and senior management in a variety of support roles in multiple directorates. Spending time working closely with the Executive Team for a number of years, I have gained an in depth understanding of strategic goals and governance as well as project management working on regulatory compliance (in depth assessments) and internal audit.
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Operations Manager - Customer InsightFlagship_Group Dec 2014 - Oct 2016Dereham/NorwichCustomer Feedback and Experience, Customer Engagement and Insight. Digital inclusion.
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Executive AssistantFlagship_Group Apr 2006 - Dec 2014Norwich, United KingdomSenior level executive support, posts have encompassed assisting the CEO, Executive Directors and Operational Directors.
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Personal AssistantLloyds Banking Group Aug 1999 - Apr 2006Long proven career in banking and stockbroking, attaining two independant financial advice qualifications and supporting a range of senior advisors and executives.
Claire Wright Skills
Claire Wright Education Details
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Sprowston High SchoolBusiness Studies -
Sprowston High School
Frequently Asked Questions about Claire Wright
What company does Claire Wright work for?
Claire Wright works for Bromford Flagship
What is Claire Wright's role at the current company?
Claire Wright's current role is Director of Technology Delivery.
What is Claire Wright's email address?
Claire Wright's email address is cl****@****p.co.uk
What is Claire Wright's direct phone number?
Claire Wright's direct phone number is 44845 258*****
What schools did Claire Wright attend?
Claire Wright attended Sprowston High School, Sprowston High School.
What are some of Claire Wright's interests?
Claire Wright has interest in Children.
What skills is Claire Wright known for?
Claire Wright has skills like Project Planning, Event Planning, Event Management, Policy, Public Sector, Project Management, Executive Administrative Assistance, Senior Administration, Diary Management, Executive Support, Personal Support, Meeting Scheduling.
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