Claire Chamielec Email & Phone Number

Creator and maker of handmade jewellery.

Birmingham, United Kingdom

I was brought in to help with the already established Codemasters forums and the F1 Games betas.Initially tasked with running an audit on the forums, to see what could be improve the overall forums and to reduce the amount of toxicity within them.Helped run the F1 2018 Beta. Including, Selecting participantsCreating the beta sub-forums and populating with.

Leamington Spa

• I was the Community Manager for Kingdom Conquest: Dark Empire while it was in Closed Beta and Soft Launch.
• I ran the forums for both communities, which included setting them up, choosing the appropriate sub-forums, writing the forum rules and populating with regular content.
• Created and ran the social media channels, including Facebook, Twitter and YouTube.
• Conversed and helped the player base via the social channels, forums and in game.
• Created a number of surveys in surveygizmo.com for the beta players to give the team a better understanding of how the players were feeling.
• Created original content based on the games lore and real world lore.

London, United Kingdom

• I was tasked with setting up the forums for thetrainline europe and populating it with general posts as well as answering any questions posed by the users.
• I am running the social media channels for thetrainline europe and have created a comprehensive content calendar. The social media channels include Facebook, Twitter, Google+ and Pinterest.
• I have grown the Facebook page from 2,000 to over 52,000 likes in just over 12 months, with an engagement rate of 4-13%, utilising Facebook ads as well as the content calendar.
• I have recently gotten the "People talking about this"​ rating on Facebook up to over the PTAT rating of our biggest competitor who has over 130k likes.
• I look after the general responses of the feedback mailbox, responding directly to customers who have queries and issues.
• I am in charge of creating images for use on the website and touching up photos in Photoshop. I am currently taking courses on Digital Tutors to improve my Photoshop skills.

• During my time as CLO at Codemasters, my job has included;
• I was the lead Community Liaison Officer on The Lord of the Rings Online for the English speaking community in Europe. I also worked on a number of other different games, products and events.
• I ran and grew social media sites for games; this included utilising online forums, Twitter, Facebook, YouTube and all other relevant social media.
• I grew a Facebook page following from 0 to over 11,000 fans for a small game in less than a year, keeping the virality of posts from 8% to 30% on average.
• I regularly updated social media with contests, news and updates. This helped to maintain interest in the product as well as promoting the company brand and the outward image of its teams to fuel and generate continued.
• I generated weekly reports using analytics, insights and community buzz in order to monitor trends, inform colleagues, partners and facilitate product development and future engagement strategies.

• I began as a contracted QA Technician and was promoted to Senior QA Technician. During this time my job included;
• Leading a team in testing a large Massively Multiplayer Online Role Playing Game
• Testing included regular game updates and player sent in bug reports
• Maintaining and updating Build Verification Tests.
• Regular meetings with the game developers to highlight issues.
• Writing bug reports using bug reporting software including Bugzilla and PR Tracker.

Ba Computer Games Design

One Year Art Foundation (Distinction)