Claire Dale Email & Phone Number

Glasgow City, Scotland, United Kingdom

• Responsible for production and release of 13 Official Statistics publications ensuring ONS guidelines followed, hosted on gov.uk
• Responsible for all internal research surveys including annual Employee Engagement survey circa. 3,500 employees and the annual audit survey – from assisting with question design, through to owning final analysis
• Successfully built, developed, and lead a new high-performance Analytics team of direct reports in particular, through a pandemic, ensuring we continued to meet business needs to a very high standard whilst securing.
• Deliver in depth analytics on the performance of student finance payment and repayments from an operational and policy perspective
• Stakeholder management including briefings presentations to DfE, the Scottish, Northern Ireland and Welsh governments policy and press officials
• Awarded ‘Exceptional’ and ‘Exceeding Expectations’ in the two most recent end-of-year reviews

Glasgow, United Kingdom

• Designed and built a knowledge bank to centrally store all performance and compliance information
• Categorised and interrogated data to identify relevant drivers
• Designed reports / dashboards for presenting data to executive leadership team on a weekly basis

Cheadle, Cheshire

• Prepared, examined, and analysed large volumes of data to present monthly consolidated management information for allocated clients (circa. £7.5m pa)
• Evaluated financial and logistical data to create monthly KPI’s including trends and forecasting for varied audiences
• Designed, developed, and implemented new reporting formats to assist in the presentation of accurate data for internal and external clients

Congleton, Cheshire

• Provided full Accident Management for brokers and their clients throughout the UK
• Daily management of a caseload of approximately 400 individual claims from first notification through to negotiation of settlement
• Supervising a team of Claims Specialists, performing ‘one-to-ones’ and performance reviews
• Developing strategies for the team to reach goals, including attention to detail training and performance incentives including devising and implementing a new bonus structure

Bramhall, Cheshire

Various research tasks to investigate potential international sales opportunities / markets

Burton-Upon-Trent, Staffordshire

• Key achievements & responsibilities included:-
• Researching major international urban markets for suitability for investment; examining GDP and FDI growth, existing supply / demand, site availability and regulatory barriers to entry
• Collating, interpreting and analysing competitor information, in new and current markets
• Constructing a Blue Print Management Plan detailing the requirements, responsibilities and procedures required to open a new International School
• Co-managing the Project Plan for the acquisition / opening of a new International School
• Liaising with work-stream leaders to ensure Project Plan is on-track and identify areas of risk

Cheadle, Cheshire

• Designing a ‘Key Performance Indicator’ report / pack for the International Schools Board (which was then ‘rolled-out’ into the Nurseries division of the company)
• Collating monthly marketing and pupil admissions information to develop trend data
• Coordinating deadlines with local / international-based colleagues, thus delivering KPI report to an excellent standard on time for monthly International Schools Board meetings
• Monitor actual expenditure and liaise with finance department to discuss relevant variances
• Discuss projected / unplanned spend anticipated for the following month (with local and International-based finance departments) then updating financial forecasts and providing commentary
• Training staff in the International-based schools on reporting and new in-house I.T system

Wilmslow, Cheshire

• Providing support to cost-centre managers / key function heads including preparing monthly reports, financial analysis / investigation etc
• Assisting cost-centre managers in budget preparation and management
• Investigation work on more complex expense based issues. Preparing summaries of findings, together with recommendations, for inclusion in the Expense / Finance Director report

Forensic Psychology Diploma (Level 3)

Ba (Hons), Enterprise & Entrepreneurship, 2:1 Honours