Claire Dale Email & Phone Number

Glasgow City, Scotland, United Kingdom

• Responsible for production and release of 13 Official Statistics publications ensuring ONS guidelines followed, hosted on gov.uk• Responsible for all internal research surveys including annual Employee Engagement survey circa. 3,500 employees and the annual audit survey – from assisting with question design, through to owning final analysis• Successfully built, developed, and lead a new high-performance Analytics team of direct reports in particular, through a pandemic, ensuring we continued to meet business needs to a very high standard whilst securing significant new projects• Deliver in depth analytics on the performance of student finance payment and repayments from an operational and policy perspective• Stakeholder management including briefings presentations to DfE, the Scottish, Northern Ireland and Welsh governments policy and press officials• Awarded ‘Exceptional’ and ‘Exceeding Expectations’ in the two most recent end-of-year reviews

Glasgow, United Kingdom

• Designed and built a knowledge bank to centrally store all performance and compliance information• Categorised and interrogated data to identify relevant drivers• Designed reports / dashboards for presenting data to executive leadership team on a weekly basis

Cheadle, Cheshire

• Prepared, examined, and analysed large volumes of data to present monthly consolidated management information for allocated clients (circa. £7.5m pa)• Evaluated financial and logistical data to create monthly KPI’s including trends and forecasting for varied audiences• Designed, developed, and implemented new reporting formats to assist in the presentation of accurate data for internal and external clients

Congleton, Cheshire

• Provided full Accident Management for brokers and their clients throughout the UK • Daily management of a caseload of approximately 400 individual claims from first notification through to negotiation of settlement• Supervising a team of Claims Specialists, performing ‘one-to-ones’ and performance reviews• Developing strategies for the team to reach goals, including attention to detail training and performance incentives including devising and implementing a new bonus structure

Bramhall, Cheshire

Various research tasks to investigate potential international sales opportunities / markets

Burton-Upon-Trent, Staffordshire

Key achievements & responsibilities included:- • Researching major international urban markets for suitability for investment; examining GDP and FDI growth, existing supply / demand, site availability and regulatory barriers to entry• Collating, interpreting and analysing competitor information, in new and current markets• Constructing a Blue Print Management Plan detailing the requirements, responsibilities and procedures required to open a new International School• Co-managing the Project Plan for the acquisition / opening of a new International School • Liaising with work-stream leaders to ensure Project Plan is on-track and identify areas of risk• Monitoring the multi work-stream plan weekly through liaison with individual leaders, updating plan in Excel and latterly in Primavera P6 project management software• Preparing written summaries of the status of Plan and key items within. Including whether on / off track, imminent milestones and anticipate issues, cost and revenue positions

Cheadle, Cheshire

• Designing a ‘Key Performance Indicator’ report / pack for the International Schools Board (which was then ‘rolled-out’ into the Nurseries division of the company)• Collating monthly marketing and pupil admissions information to develop trend data• Coordinating deadlines with local / international-based colleagues, thus delivering KPI report to an excellent standard on time for monthly International Schools Board meetings• Monitor actual expenditure and liaise with finance department to discuss relevant variances• Discuss projected / unplanned spend anticipated for the following month (with local and International-based finance departments) then updating financial forecasts and providing commentary• Training staff in the International-based schools on reporting and new in-house I.T system

Wilmslow, Cheshire

• Providing support to cost-centre managers / key function heads including preparing monthly reports, financial analysis / investigation etc• Assisting cost-centre managers in budget preparation and management• Investigation work on more complex expense based issues. Preparing summaries of findings, together with recommendations, for inclusion in the Expense / Finance Director report

Forensic Psychology Diploma (Level 3)

Ba (Hons), Enterprise & Entrepreneurship, 2:1 Honours