Claire Darby Email & Phone Number

Farnham, Gb

Crawley, Uk

Ensured the smooth operation of critical global DB2 and WebSphere applications, troubleshooting issues, providing technical support and implementing solutions to maintain system performance and reliability. Collaborated with cross functional teams, including on-shore/off-shore development, operations, infrastructure and vendors, to resolve incidents, drive improvements, optimise processes, automate workflows and implement changes for seamless business operations.• Designed & implemented a standardised, repeatable process for managing critical global applications, including automated checks for essential maintenance such as server patching, enhancing operational efficiency & reliability. • Implemented & maintained comprehensive monitoring solutions for key global applications using AppDynamics. Set up dashboards & alerts, managed installations & ongoing maintenance, & fostered collaboration with peers, development teams & management to ensure monitoring was timely and relevant.• Conducted a feasibility study & risk assessment for establishing a database high availability disaster recovery (HADR) solution for the global payments system (GPI). Successfully collaborated with development & project teams to implement upgrades, creating & using an automated deploy process for a seamless transition of over 30 production databases worldwide, with no user impact.

Kingston Upon Thames, United Kingdom

Managed a small team providing 3rd line IT infrastructure support and project management for 700 end users across 9 sites. Drove infrastructure improvements, standardised technical documentation, supported critical projects and delivered comprehensive technical training.• Acted as the IT Representative on a business-wide initiative to improve the company's perception as an employer, engaging with representatives from various departments, highlighting collaborative leadership skills.• Led a project to standardise technical documentation, designing and implementing a change management process that facilitated smooth updates, emphasising change management expertise.• Spearheaded the recovery of a failing system migration project and facilitated the migration of a legacy system, ensuring clear communication, standardised documentation and the integrity of application releases across the business, utilising problem-solving and communication skills.

Woking, Uk

Provided consultancy, training and support for the various change and source management offerings. Conducted workshops, web-based training and supported sales and marketing with seminars and software demonstrations• Established client-facing and consultancy abilities, demonstrating strong communication and interpersonal skills• Successfully delivered training and education sessions, showcasing effective teaching and presentation skills• Adapted quickly to new technologies and environments, reflecting a commitment to continuous learning and professional growth

Tolworth, Uk

Administered and implemented changes and fixes to production for Nynex, Cable & Wireless and ntl accounts, providing first-line support for development and training teams. Facilitated communication between programmers, operations and business units to ensure seamless implementation of changes.Achievements• Successfully managed and supported a complex and expanding system environment, enhancing change implementation efficiency.• Automated multiple procedures for training teams, increasing their independence and operational effectiveness.• Delivered technical education to senior staff, significantly improving their self-sufficiency in system management.

Croydon, United Kingdom

Managed a small team of helpdesk & operations staff providing support across 7 sites, liaised between departments to ensure smooth running of systems & applications. Provided management reporting, user support & education.Achievements• Led the selection and implementation of business applications and change control management software, overseeing projects from evaluation to go-live.• Planned and executed hardware and software upgrades, including system conversions and international communications setup, ensuring seamless operations and transitions.• Established and managed a formalised helpdesk system and documented backup and recovery procedures, enhancing user support and system reliability.