With a wealth of experience within IT, I have a strong background in technical support, leadership, training & consultancy. My journey has not only equipped me with an excellent understanding of technical systems but also a passion for helping others succeed through knowledge sharing and strategic guidance.Leadership: Throughout my career I have taken on various leadership roles, driving strategic initiatives and managing teams to achieve outstanding results. In my most recent role as a Senior Production Support Analyst, I leveraged my leadership skills in non direct management capacities such as leading project teams, mentoring colleagues and driving continuous improvement initiatives. My ability to influence and inspire without formal authority has been a key asset in achieving organisational goals.Training and Consultancy: I have led numerous training programs, both within my organisations and as part of external workshops, empowering others with the skills and knowledge they need to succeed. In my most recent role, I leveraged these skills along with my technical expertise to educate and guide others, fostering a collaborative and innovative work environment. In my previous consultancy role, I provided expert guidance to clients, helping them to optimise their technical processes and implement innovative solutions.Technical Expertise• Proficient in Production/Application/Technical Support, DB2, WebSphere, iSeries, Change Management, ITIL, Technical Project Leadership• Experienced with ServiceNow, Ansible, AppDynamics, AIX, UNIX & Windows • Strong analytical and problem solving skillsWhat I Offer:• A unique blend of hands-on technical experience and a passion for teaching, mentoring and leadership• Proven leadership skills with a track record of managing teams and driving strategic projects and the ability to adapt to new challenges and drive continuous improvement• Excellent communication and interpersonal skills, ensuring effective collaboration across teamsI am actively seeking opportunities in leadership, consultancy or training where I can contribute to organisational growth and help others unlock their potential.