Claire Carter Email & Phone Number

Plano, TX, US

Dallas, Texas, United States

Dallas/Fort Worth Area

Plano, TX

Unit Manager- Pre Repossession, 2016-CurrentManaged inbound/outbound call center with a team of 12, the team services over 3500+ inbound calls and makes25,000+ outbound on a monthly basis, these efforts result in over 300+ customers kept in their car. Empowered and influenced team on best call flow model, queue management and living values of “do the.

Plano TX

Responsible for managing a portfolio of 22 vendors who obtain more than 13,000 repossessions a year with an annualspend of 5.4 million. Manage performance, compliance and deliver disciplinary action plans when required. Highlyfocused on improving the relationships between Capital One and the vendor network. Managed largest spend vendor in 2013, maintained.

Plano, TX

Effectively negotiated loan modifications with delinquent customers in order to avoid repossession and mitigatepotential loss. Listened to gain an understanding of the customer situation to determine if this program was the rightfit for them. Managed a work list of 50+ customers Educated customers on the effects and stipulations of the Hardship.