Claire Harter Email & Phone Number

United States

United States

Team Lead for technology training and communications team. Manage team projects, serve as liaison between SME's and developers, as well as write, design and develop courseware, presentations, and communications that support the business and end-user adoption of technology for a global workforce.

St. Louis

Greater St. Louis Area

Design, develop and deliver global training for IT and Business application implementations/upgrades, processes and methodologiesContent creator for a wide-spectrum of IT-related training tools including e-learning, end-user and technical documentation, demos, simulations, interactive job aids, micro-learning, multi-media, and website/intranet development.

O'Fallon, Il (Ustranscom)

Responsible for all training initiatives for software training.Mentor/Consultant: Provide knowledge transfer /on-the-job training and classroom system training to new personnel due to Base Realignment & Closure (BRAC) from St. Louis to Fort Knox, KY. Presentation Designer: Key creator in developing briefings and presentations for customer, including content development, graphics and coaching. Composed, designed and produced Web-based training modules, demos and tutorials;… Show more Responsible for all training initiatives for software training.Mentor/Consultant: Provide knowledge transfer /on-the-job training and classroom system training to new personnel due to Base Realignment & Closure (BRAC) from St. Louis to Fort Knox, KY. Presentation Designer: Key creator in developing briefings and presentations for customer, including content development, graphics and coaching. Composed, designed and produced Web-based training modules, demos and tutorials; wrote and administered end-user online assistance. Authored/edited technical documentation for broad business initiatives. Created/developed curriculum for instructor-led courseware. Served as key liasion bewteen end-users and the software development team. * INSTRUCTIONAL DESIGN: Served as Lead Instructional Designer for ADDIE Model-driven, e-Learning/Web-based courseware and tutorials. Autonomously developed/produced MS Project Server Team Web-based Training for U.S. Army Human Resource Command (HRC) workforce of 1,500+ civilian and military employees.* CONTENT DEVELOPMENT & DOCUMENTATION: Spearheaded Web editorial standards for the HRC Web sites and IT workforce. Wrote and implemented first editorial standards, style guide and templates for Web services team. Posted 180 Standard Operating Procedures (SOPs) documents to client's SharePoint; and 4 separate Web sites to the intranet site.* TRAINING: Launched and maintained online help site for major custom software applications. Created/edited 250 html pages daily. Developed user/reference guides, training materials, presentations, procedural job aids and stand-up instruction.TECHNICAL LIAISON: Served as key link between end-users and the software development team. Recognized as "go-to" expert on translating technical information into user-friendly formats. Show less

Recruited in marketing/branding focused role for software roll-out training and writing/producing video productions. Wore multiple hats--through organizational growth and contraction--as Script Writer/Producer for video productions, Content Specialist for end-user documentation and online service, and Stand-Up Instructor/Trainer (primary software trainer).* CURRICULUM DEVELOPMENT: Developed course curriculum for system software applications and multimedia projects. Oversaw creative… Show more Recruited in marketing/branding focused role for software roll-out training and writing/producing video productions. Wore multiple hats--through organizational growth and contraction--as Script Writer/Producer for video productions, Content Specialist for end-user documentation and online service, and Stand-Up Instructor/Trainer (primary software trainer).* CURRICULUM DEVELOPMENT: Developed course curriculum for system software applications and multimedia projects. Oversaw creative elements; wrote/designed computer-based training, Web-based training and interactive courseware to support thousands of military personnel and civilian workforce.* INSTRUCTIONAL DESIGN: Served as Lead Instructional Designer for award-winning online game: Asymetrix International Interactive Awards - 2nd Place: Internet/Intranet Instructional, Interactive Game Category.* CONTENT DEVELOPMENT: Headed content development for customer Web site (rewriting, editing and HTML content review). Web site won 1st Place, St. Louis Web Developers Organization International Webmasters Association; 1st Place in Best Information/Education/Non-Profit Site for Development of Web site category. * TEACHING & INSTRUCTION: Served as Lead Instructor for large-scale software rollout across government civilian OCONUS (Outside the Continental United States) sites. * TRAINING: Conducted stand-up training for IT systems: custom software roll-outs, migrations and train-the-trainer coaching. Designed facilitator and student guides, pre/post assessments and instructional activities supporting 10+ systems. Served as liaison between software developers and customer base of 1,500+ users.* MULTI-MEDIA PRODUCTION: Conceived of and led audio narration and visual storyboards for marketing, product development and training initiatives. Directed photo/video shoots, selected soundtrack music, and oversaw editing. Show less

Freelanced as Writer and Producer for wide range of training couseware and marketing communications materials for companies including: Edward Jones, Wave Technologies, Hewlett Packard (HP), Symantec, St. Louis Community College Center for Business, Industry & Labor (CBIL), Maritz and Smith-Lee (Audio) Productions.As Facilitator with University of Missouri (St. Louis), designed curriculum; created, orchestrated and led personal development and leadership workshops preparing high… Show more Freelanced as Writer and Producer for wide range of training couseware and marketing communications materials for companies including: Edward Jones, Wave Technologies, Hewlett Packard (HP), Symantec, St. Louis Community College Center for Business, Industry & Labor (CBIL), Maritz and Smith-Lee (Audio) Productions.As Facilitator with University of Missouri (St. Louis), designed curriculum; created, orchestrated and led personal development and leadership workshops preparing high school at-risk youth for the workforce.As Multivista's Lead Script Writer/Producer, directed and scripted wide spectrum of multi-image productions: motivational, marketing, sales incentives, product development, travel/tourism and employee training. Wrote speeches, art directed photo shoots, produced soundtracks, directed voice-overs, coached on-camera talent, scripted slide shows and assisted in all phases of video production.* MEDIA & COMMUNICATIONS: - Wrote Novell Netware Certification self-study books and videos (Wave Technologies)- Authored scripts for infomercial audio magazines (Smith Lee Productions)- Served as Feature Writer/Editor for Just Times magazine (National Science Foundation and UM-St. Louis)- Published Song for Alpha Gamma Delta (Copyright 1990) and own 1st Place International Song Contest.* LEARNING & PROGRAM FACILITATION: Substitute taught K-12 students in the St. Louis Metro areas; served on faculty for the American Youth Foundation's Leadership Development Program; led efforts to foster at-risk students' success. Show less

Masters, Adult Education

Activities and Societies: 4.0 GPA

Bachelors, Communications And Public Relations

Activities and Societies: Alpha Gamma Delta Sorority;