Claire Horrigan Email & Phone Number

Galway, County Galway, Ireland

April 2024 - Present: EA to SVPs - Chief Customer Officer, GM, Americas, Head of Product and GM, EuropeSeptember 2023-April 2024: EA to SVPs - Chief Customer Officer and GM, Americas.April 2021-September 2023: EA to 3 SVPs leading the International, Americas & Mission-Driven business units.About Diligent Diligent is the global leader in modern governance, providing SaaS solutions across governance, risk, compliance, audit and ESG. Empowering more than 1 million users and 700,000 board members and leaders with a holistic view of their organization’s GRC practices so they can make better decisions, faster. No matter the challenge. Learn more at diligent.com. Follow Diligent on LinkedIn.

Athlone, Westmeath, Ireland

• Office management – Facilities, H&S, GDPR, updated office policies, and procedures.• HR - Job advertising, agency POC, reviewed and selected CVs, interviewed candidates. • Updated employment contracts, inductions, onboarding for new staff, scheduled staff training.• Introduced EAP, scheduled appraisals, chaired monthly support staff meetings, and 1-2-1 updates.• Monthly Partner meetings, took minutes, meeting pack creation, and actioning of minutes.• Negotiated with office, business suppliers, and contractors regarding orders, products, and pricing.• Initial point of contact for IT matters - troubleshot, tested, and liaised with external IT support.• Updated and renewed hardware, software, and licenses for case management and dictation systems.• Prepared Audit documentation, updated and filed all policies and procedures for the auditor.• Approved invoices, purchase cardholder, negotiate contracts, and SLA renewals.• Marketing – Prepared text, photos and created graphics for advertising campaigns.• Social Media Management - Facebook, LinkedIn, and Instagram business pages, content, and posts.• Liaised and collaborated with digital media marketing company re Google Ads and SEO analysis.• Oversaw development of new company website, created content, graphics, and ideas for improvement.

Galway

• Updated staff manuals - reviewed and added new procedures, formatted layout, and created graphics.• HR project: Created Excel spreadsheet, H&S training, cross-checked, and scanned records to the system.

Galway

County Galway

• Dictaphone typing of MD's email and letter correspondence, response and actions regarding same.• Preparation, minute-taking and follow-up of actions and updates at Senior Management Meetings.• Created PowerPoint presentations and Excel reports.

Galway, Connacht, Ireland

• Senior executive support, global travel and itineraries, complex diary management and meeting arrangement.• Expense reports, credit card reconciliations, PowerPoint presentations and team communications. Temp cover.

Galway

• Executive office support for Client/Board Meetings, All Hands, agendas, and presentation decks.• Reception: Screened phone calls, greeted visitors, scheduled meeting rooms and catering.• Travel organiser for staff (Galway-based and global): Itineraries, flights, visas, transport and hotels.• Expense management, purchase card holder and reconciliation, POs, invoicing for travel, office supplies etc.

Dublin, Ireland

• Complex diary organisation for 2 SVPs, screening of emails and calls, allocation of actions and high-priority requests.• Creation of PowerPoint presentations/decks for broadcasting to local/global teams and clients.• Report-writing, proofreading and circulation of agendas, minutes and actions for high-level meetings.• Corporate event planning, dining and travel: Itineraries, flights, visas, hotels and transport.• Expense management in Concur, processed invoices and credit card reconciliation.

Dublin

• Assigned EA to MDs: UKI Head of Financial Services, Head of Health & Public Services Ireland, Head of Client Services & Commercial Services MD.• Complex diary management, time allocation and co-ordination, rescheduling, time and expenses.• Extensive travel itineraries and accommodation; flights, hotels, taxi collection, visa arrangement• Office, meeting room and focus pod bookings for MDs and VIPs via internal Reservation system• Event management: Corporate & Internal Functions; venues, bookings, registration, private dining.• EA Support Service Team member: holiday/absence cover, ad-hoc assistance to all UKI MDs.

Access Office, Nuig

• Executive administration and office support for Access Officer, Course Coordinators & Lecturers• Correspondence and queries regarding applications, course progression and exam procedures• Event planning: Organised HEAR Orientation residential programme for 250+ new students• Arranged accommodation, lectures, venues, student leaders, meals, activities and social events• Oversaw HEAR budget €40k: Raised POs, negotiated requirements and processed invoices.

Galway, Ireland

• Tactical and strategic admin support for TS Vice President, Directors and Managers• Meeting management, diary coordination, event planning, training and team communications.• Travel arrangements and itineraries; visas, flights, accommodation, car hire/taxi collection.• Key records maintenance and updates: organisation charts, distribution lists, SOWs and POs• Extended support to other divisions; requisition submittals, approval tracking, status updates.• Aided recruitment drive for specialist roles, screening and interviews with hiring managers.• Daily communication and weekly reporting with teams in US, China, India and Europe.• Multi-tasked, prioritised and coordinated team requirements, raised POs, processed invoices.

Ireland

• PA, Secretarial, Reception: Correspondence, daily contact with parties, solicitors and banks.• Restructured data systems and processes for Residential, Commercial and Land/Site sales.• Assisted Accounts personnel: Sage system, invoicing, payments and query resolution.•Marketing/Advertising: property brochures, photos, signage, company website and daft.ie

Ireland

• Underwriting support, broker submissions and insurance administration.

London, United Kingdom

• Project Manager for Electronic Presentation of Evidence and UK Public Inquiry projects• Documents and data processed for case preparation and evidence presentation in legal cases.• Production PM until 2001, then PM for Public Inquiries & Courtroom display of evidence.• Strong team management and training skills of 60+ staff (in-house and multiple sites) on extensive document and data management projects; oversaw interviews, selection, and project assignment.• Coordinated project life-cycle stages with internal teams, clients, case and area management;• Developed strong client relations and communication with Judiciary and lawyers on court circuit• PM for high profile Public Inquiries and 40+ trials; litigation, serious fraud and money-laundering cases at Crown Court level; working alongside government agencies.

Bachelor Of Science (Bsc), Psychology, 2:1

Included 1 year Student Psychologist placement at Holloway Prison, London

3 A Levels, English, History & Psychology

A Levels

9 Gcses & 1 As Level, Gcse

Activities and Societies: Amateur Dramatics, Musicals, Choir & Athletics.GCSEs