Claire Kelly Email & Phone Number

Key Responsibilities•Co-ordinating and recording employee training, ensuring all records comply with legal requirements. •Organising and presenting basic training courses such as Retail Food Safety, APLH(Award for Personal Licence Holders), Induction for all new employees and other classroom based, customer service and store systems related courses. •Consulting with Store Managers and Operations Managers regarding training requirements.•Maintaining and organising daily workload•Booking venues for upcoming training events and organising training events.•Prioritising work effectively to achieve tight deadlines •Tracking training compliance. •Managing my own personal development.

Key Responsibilities •Managing a team of nine Customer team members to deliver great customer service, presentation and availability standards.•Personnel and human resources operations, e.g investigations, return to works interviews and risk assessments. •Providing management cover to ensure effective operations as well as legal operations of the store were maintained at all times.•Oversee delegation of critical tasks to ensure the smooth running of the society•Financial management such as purchase vs turnover monthly targets are reached and budgets and expenses are maintained.•Ensuring that legal process of closing the store was secure at the end and responding to alarm callouts.

Key Responsibilities:•Deliver excellent customer service•Till management•Resolving customer queries and complaints. •Ongoing stock replenishment

High School

GCSEs in English, English Literature, Maths, Sociology, Science, German, Drama, History, Design Technology and Religious Studies (C-D)

Education record

Diploma in Childcare and Education Level 3 (Pass)