Claire Koning Email & Phone Number

Charleston, Sc, Us

• Lead projects from kickoff through adoption, ensuring successful go-live dates and high customer satisfaction.• Developed and executed detailed project plans, coordinating cross-functional teams during Configuration, Testing, and Training phases.• Troubleshot integration issues with various accounting systems, resulting in smoother client onboarding.• Maintained and updated user guides for accounting system integrations, enhancing client self-service capabilities.

• Consulted with Project Managers and Integration Consultants and clients to determine the best software configuration to meet the client’s requirements• Analyzed and manipulated client data and restructured into specific data import formats using Excel• Configured and implemented product(s) following a phased implementation approach resulting in in-scope/on-time delivery with high customer satisfaction and adoption• Troubleshooted questions and product configuration• Planned and lead a customized product training to ensure client Administrators and End Users understand how to use the software• Prioritized and executed multiple tasks in a fast-paced environment to meet project SLA requirements• Collaborated with leaders and peers on multiple initiatives to innovate the way we do business and drive revenue

Charlotte, North Carolina, United States

• Contacted existing clients to discuss how their business needs could benefit from an e-payment solution• Utilized consultative selling approach on all calls• Documented accurate contact details into our CRM system• Managed large pipeline of outbound calls• Collaborated with team leaders on best practices and give ideas how to drive business• Assisted on special projects

Charlotte, North Carolina, United States

• Onboarded clients onto our network and educated them on products and selected the best fit for their company needs• Executed multiple outbound calls daily and responded to emails in a timely manner• Ensured accurate contact information for the client is documented into our CRM system for future contact• Assisted on special projects

Monroe, North Carolina, United States

Administrative Assistant / Registrar – Interacted professionally with all levels of staff and maintained the highest level of confidentiality, tact and diplomacy in handling sensitive issues. • Served as first point of contact by welcoming and greeting them to the School Counseling Department. Assisted with the efficient operation of the School Counseling Office and maintained order• Upheld all FERPA laws and regulations to protect student confidentiality• Developed and maintained a “How To” manual for position• Registered all new students and procure records from previous school(s)• Generated report cards, transcripts, honor rolls, GPA’s and student rank reports• Processed final student records (report cards, transcripts, GPA’s rank, attendance, cumulative folder labels) at the end of the school year in preparation for EOY (End of Year) in PowerSchool• Prepared custom reports for school needs• Maintained the Naviance database• Attended conferences and online training to develop and maintain knowledge of database management and the student information system• Assisted the Testing Coordinator with Historical Audits and Cohort reporting• Sent out mass communications to parents and students through various platforms i.e. BlackBoard Connect, Naviance, SchoolAdmin; Lottery software, and PowerSchool• Managed the CarRiderPro database, configuration, and implementation• Assisted Lottery Coordinator in maintaining enrollment forms, checklists, and the School Admin lottery software

Pharmacy Technician - Assist Pharmacist and customers in filling medical prescriptions in highest volume store of Charlotte market. • Maintain highest standards of customer service in high pressure environment• Uphold all HIPAA laws and regulations to protect patient confidentiality • Verify insurance, obtain prior authorizations for non-formulary medications, and process claims• Provide up-dates to patient and provider profiles • Enter prescriptions into computer system paying close attention to accuracy• Fulfill prescriptions while prioritizing and adapting to situational needs• Ensure customer safety by checking lot numbers and once filled, scan drug• Uphold pharmacy safeguards to prevent drug interactions • Communicates and troubleshoots patient questions and concerns to medical professionals • Process outside vendor orders through Cardinal Health• Assist pharmaceutical companies disposing of defective product and drug recalls• Conducts inventory control processes on a daily and weekly basis• Organizes and files pharmacy records • Pharmacy Technician trainer for new employees

Education record

High School Diploma, High School Diploma