EMEA Travel Coordinator at Salesforce

Functional lead with easyJet strategic projects to ensure Business team and customer requirements are understood and considered;Accountability for strategic projects involving the Business Development team including travel management company incentive contracts, partner activity marketing fund programme, and GDPR strategy;Ownership of the contract workflow, ensuring correct process and alignment for pre-approval, signature process, and contract addendums is adhered to;High level analysis of booking behaviours to support the Head of Distribution in agreements with API partners;Cross-functional link between legal, finance, procurement, and IT to ensure processes are in place to support the implementation of team structure and process change;Ensuring the Business Development team is fully trained on the implementation of new systems and processes, encouraging a self-service environment; andRelationship owner of CRM partner SalesForce.com, alongside owning the administration and structure of the tool for the Business Development team

Scheduled and Adhoc customised reporting for both team and C level viewing requirementsSales Forecasting and pipeline planningProject management support for strategic sales bids across the region including internal stakeholder alignment, request for proposal (RFP) response assistance, ensuring key deliverable dates are met, and meeting minutesProof reading/editing of RFPs and presentationsBuilding presentations for both customer and internal executive levelRecord management through SalesForce.com Client site visit preparation and managementLiaising with implementation, solution design, and reporting teams on a regular basis to update on sales activities and expected projects requiring supportOrganising team conferences inclusive of travel, schedule, and budget planningExecutive assistant support for Vice President of Sales inclusive of travel, expense reconciliation, and calendar managementOn boarding support for new hires

Responding to customer card disputes related to travel spendAssisting and reporting to team leader and travel consultant finance queriesReconciling hotel commission cheques Locating and resolving travel expense queries through back office invoice systemsCreating escalation for missing invoices

Working with the Sabre GDS system to book international and domestic travel, including flights, hotels, and car hire, for a wide range of corporate clientsSpecialised in Round the World, Circle Trip, and other complex multi – leg itinerariesAdhering to client policy for all travel requestsManaging GDS queues to action changes for both online and offline bookings2IC support for team leaders including customer issue resolution, team rostering, and phone/email managementHosting team training where necessary for improved efficiency and customer satisfaction