Responsible for planning/managing the development and delivery of QA’s Apprenticeship Programme to ensure a coherent and outstanding service to large corporate clients and apprentices is consistently delivered. The role requires you to co-ordinate operational activities to meet client requirements by working with the Account Delivery Managers, Assessors & Principal Tutors to drive quality and operational excellence for learner engagement, retention, and achievement in line with business strategy and plans. Alongside the Account Manager a Talent Partner is expected to work with new client contract negotiations and renewals and responsible for the workload allocation for Corporate Programmes Resourcer, dependent upon client requirement. Management of the cost of delivery for the Apprenticeship programmes within the proposal or scheme of work guidelines is required working with the Head of Quality and Team Leaders to ensure the agreed quality standards are met. Effectively commissioning the development and improvement of the Courseware, Scheme of Work, Lesson Plans and resources to meet the client and qualification requirements. Talent Partners are also expected to co-ordinate activities to ensure that all apprentices receive complete, regular, meaningful and accurate Learner Reviews, linking with the Individual Learning Plan and the Learner Portfolio, to ensure the learner fully understands achievements, objectives and where they are within the Framework.

The role is to provide visible and clear direction to the contact centre based outbound sales team, ensuring all sales aims and objectives are fully understood. Supporting team members in creating business and call plans to drive outbound call activity, monitoring adherence to plan. Responsible for fostering a high performance culture across the team, ensuring profitability and productivity is maximised. In the role it is essential to create and support a culture within the Contact Centre which seeks to work collaboratively within and across functions with a clear focus upon profitable sales growth and great customer service. All KPI’s and targets to be met and exceeded. To ensure provision of sales and service training and development, product knowledge and sector familiarisation, resulting in the delivery of sales targets. Optimise use of all relevant systems in line with business objectives, enabling effective collation and use of customer data to maximise sales and service. To inspire best in class quality for all customer interactions, ensuring quality frameworks remain effective and fit for purpose. Produce and interpret relevant management information to measure and manage performance of individuals, teams and department and set targets to drive results

Responsible for the performance of agreed centre targets for a region of learndirect centres in relation to Business Development activity required via a team of Employability Managers. I am required to drive relationships and innovative alliances with key stakeholders across the learndirect business to ensure the work of learndirect is aligned to deliver the business strategy. The role requires success in a target driven sales environment, using management skills by effectively managing your team and working collaboratively with other areas of the business. I am required to position learndirect as a provider of choice for referral partners in my region by supporting my team and driving strong relationships and innovative alliances with key external stakeholders. I am required to support the company’s Business Development function in its drive to develop a highly competitive and relevant learndirect offer aligned to the business strategy.

Worked in in partnership with private client advisers to achieve targets and objectives by developing and maintaining client relationships. Procurement of new business and servicing to the adviser client bank in addition to marketing to new and existing clients to generate new business.

Responsible for developing and maintaining relationships with new and old clients through phone calls, e-mails and regular communication to hit sales target and drive performance. I was required to complete administrative records and sales reports timely and accurately. My responsibility was to provide a service to our client basis having the ability to react quickly and meet client requirements.