Claire Collis Mbcs Email & Phone Number

Wymondham, Gb

Hethersett, England, United Kingdom

Performing massage & beauty treatments for clients with a wide range of therapeutic methods to meet their treatment needs; continuously refining treatments for returning clients. Verbal, visual and physical assessments of clients to determine the best therapeutic methods for their needs and concerns, taking into account each client's physical characteristics. Building good brand and product knowledge. Discussing client needs with discretion, empathy and confidentiality to create a treatment plan relevant to their specific requirements. Office administration duties; including phone and email communication with clients, the hotel, and other spa teams to ensure the smooth running of the client journey.

Wymondham, Norfolk

Client-facing responsibilities, as at Imagine Spa, with the addition of the following:Creating marketing material, running marketing campaigns and maintaining social media platforms. Spreadsheet management and data entry to keep accurate records of expenses and income. Inventory control; including forecasting and purchasing of equipment and consumable goods for use within treatments.Project managed and implemented a new client data retention scheme focused on GDPR compliance. Implementation of a new scheduling system focused on improving user experience.

Norwich, United Kingdom

A customer facing role in a busy city gig venue and club. - I am proficient on all three venue bars including a cocktail bar workingwithin a team or alone as required by the bar in question. I also have a working knowledge of the cloakroom and the Box Office to ensure I am able to help if assistance is required. - Opening, maintaining and cleaning down bars including optic and kegchanges, carrying out all duties to a high standard. - I strive to have a broad, ever-growing product knowledge which can be used to up-sell to premium products, especially in the cocktail bar, and I put the time in outside of work to ensure my knowledge of products, techniques and trends is up to date.- Acting as the first response for customer feedback and handlingconcerns, especially with regards to our Good Night Out policy to ensure any problems are approached in a caring and respectful manner.

Waterfront Bars

After two busy and fulfilling years as a Team Leader I made the decision to step down to be able to better experience the other roles and duties within the venue, and to facilitate student staff to develop their skills within the environment of the Union by taking on the role. My additional duties within the role, that I still assist with, were: - Supervising staff during shifts, and managing opening & closing processes to ensure all duties are carried out to a high standard. - Cashing up tills and maintaining cash floats, doing change runs assisted by Door Staff.- Overseeing, training and guiding staff on the bar, with a high focus on ensuring that new staff feel welcomed and that they have the skills and knowledge available to them to succeed and settle in with the team, and making sure that staff know they can come to me with any problems.- Liaising and relaying relevant information between junior staff andmanagement and Door Staff along with ensuring I know what kind of crowd and attendance numbers to expect for the night along with any potential risks for the event such as underage drinking or substance abuse.

Norwich, United Kingdom

A customer facing role in a retail environment. Fast paced with a high stock turnover. I developed a very fast pace for stock replenishment & on the POS system whilst still ensuring high levels of customer service. I received comprehensive age-related sales training with regular refresher training.

Norwich, United Kingdom

Norwich

A supervisory customer focused role at a gourmet speciality shop. My role in the position of Senior Sales Assistant furthered my responsibilities as a sales assistant (below). Duties included taking responsibility for the store in the absence of higher management; being the point of contact for customer queries and complaints, leading other staff, opening and closing and maintaining the general security in the store. There was computer and Admin work involving the use of Microsoft office; helping set up and organise rota's, filing, sending post and telephone communications with both customers and other stores within the company. I was proficient at cashing up at the end of the day, and end of week banking. I was involved with visual merchandising and stock replenishment within the store to best display products and offers in order to increase sales. My role included accepting, checking in and storing deliveries. Housekeeping duties included keeping all areas of the unit clean, maintaining compliance with health and safety and routinely checking the fire alarms. Given that we had testers available which were prepared onsite I also ensured our Food Hygiene processes were followed in the kitchen and on shop floor for all samples and testers available to customers.

Norwich, United Kingdom

My role was to provide first class customer service including greeting, assisting and introducing customers to the brand and products, stock replenishment and carrying out transactions on the till. I quickly earned a set of keys so I could open the store without supervision.

Level 3, Beauty Therapy Massage Route, Pass

Level 3 qualification in Beauty Therapy including Swedish massage, Indian head massage, mechanical massage, hot stone masage, aromatherapy.

Certificate Of Higher Education, Science

Activities and Societies: Assassins Society Union Representative, Assassins Society Treasurer.I was instrumental in bringing Assassins.

Education record

Key Skills Level 3 in ICT As Level Chemistry A2 Level Biology A2 Level Physics A2 Level Maths

Gcse

Science GCSE AA, Maths GCSE B, English GCSE CC, ICT GCSE C, Business Studies GCSE C