* Customer service, quality control and packing and shipping orders* General inventory maintenance, including stock counts in a small warehouse environment* Use of various shipping and inventory programs to fulfil orders and process returns and repairs* Warehouse organisation and daily management of a small team.

Children's book illustration, comics, editorial illustration.Etsy shop: https://www.etsy.com/shop/tunabakeRecent publications:LERP - an embroidered comic 2023Coral & Mackenzie comic (self published) 2020Cooee to the Ladies: Australian Women of Talent and Interest (self published) 2017Meet...Nellie Melba (published by Penguin Random House Australia) 2016The Ledger Awards Annual (promoting unpublished comic artists and writers)Breathing to a New Beat Technicolour Dream Book (collaborative colouring-in book for adults)

Updating website: current events, newsletters, important dates and monitoring usability of the site.

*Campaign creation and innovation to promote sales of 7 publications: *Job Guide*The Good Schools Guide*The Good Universities Guide*3 Postgraduate Guides*MBA Guide• Customer service and administration • Reporting • Yearly sales targets • Statistic and market analysis• Online content creation for in-house and external platforms

Executive Assistant to Company Secretary and General Counsel:• Diary management and travel booking• Board paper collation for 3 committees • Information retrieval and communication with Lawyers and Directors• Contract administration in relation to 74 companies• Accounts – authorising and payment of invoices, expensesReceptionist/Administration Assistant:• Greeting visitors, answering phones and filtering unwanted callers• Setting up board meetings• Stationery ordering for the corporate office• Arranging couriers interstate and international• Accounts – authorising and paying invoices

Company formerly known as: Centre for Excellence in Leadership (CEL)HR Administrator and Programme Administrator• Recruitment - evaluating applications, interview and follow through• Company inductions • Developed companies intranet, improvement implementation and training of all staff• Maintain HR database and report creation to inform Finance and Senior Managers• Customer queries (internal and external)

• First port of call for international students and their families; handling queries about course content, structure and outcomes• In working with families I balanced their needs with the institutes recruitment targets and developed skills in responding to anxious parents• Assisted in update of student handbook; taking the responsibility of layout and front cover design• Coordinated meetings for outside and internal academic staff with many conflicting diary demands• Developed reputation with students concerned with various challenges in attending their programme or experiencing domestic problems and acted as a personable guide to best resolve their issues• Developed a comprehensive spreadsheet which enabled the Programme Coordinator easy access to recall student information

• Investigate invoice claims to ensure accuracy working with in-house Vet and disputed claims on follow through with owners • Liaising with owners on dogs’ progress – supporting and helping with pertinent issues to ensure dogs’ wellbeing• Developed diplomacy, compassion and professional skills through varied client interaction, particularly in absence of Assistant Field Director

Accounts Payable and Accounts AssistantPayroll AssistantFront of house Receptionist and Conference Coordinator

customer service, cashier

Customer service, visual merchandising, stock control and cashier