-Designed, developed and delivered web-enabled platforms and professional services for career navigation, talent engagement and attraction, and learning and development; management of external design- and technical partners-Trusted advisor, partner and solutions expert; the go-to person for questions about the functional or technical aspects of CAEL’s solutions; led software demonstrations, user training, use case development and needs assessment for different market segments-Provided expert guidance, strategic positioning and leadership throughout the product development and management lifecycles; led the development of pathsavvy.org, careers.semi.org, xp4.careers, and updates of AL360 and Archways to Careers-Conducted discovery with business stakeholders; adept at analyzing pain points and their root causes, capturing processes and workflows, and uncovering areas of opportunity-Designed and performed landscape analysis to align Talent Management systems, process and workflows with CAEL software and services-Provided leadership on complex initiatives by aligning key stakeholders, working across various levels of the organization, and driving business results; fulfilled both the project and product manager roles-Built and nurtured client relationships throughout 2-3 year engagements and beyond; managed ongoing O&M and professional services contracts-Created content and collateral for training and knowledge transfer; built process documentation, promotional materials, case studies, facilitation and implementation guides, technical manuals, and presentations-Designed and delivered pilot and internship experiences, workshops, training, and microcoursesSubject matter expert in competency frameworks, job analysis, career pathways, and labor market databases-PROSCI Change Management practitioner and TTT; led practitioner training for my colleagues and collaborated on change management implementation for individual projects

Designing and implementing software and consulting services to help organizations engage, develop, and retain their workforce.Areas of Focus:- Software Development (PathSavvy, AL360, Work Learn Earn)- Software Implementation and Project Management- Professional Services Development and Delivery

Led Professional Services department for Human Capital Management software and services start-up. Designed solutions for clients by conducting business- and job analyses, and working with leadership and user groups to develop evidence-based strategies for Selection, Development, Performance Evaluation, and Succession Planning. Worked cross-functionally with Product Development, Sales, and Client Success teams, and the Executive Office. Directed all marketing activities and led all sales demonstrations of TRUE Talent software for the firm. Key Accomplishments: − Built suite of cloud-based Talent Management software to help organizations navigate decisions regarding employee recruitment, development, performance evaluation, and succession planning.− Ideated, designed, and oversaw technical build of an automated Career Coaching application to help employees understand and align workplace skills, values, and interests with best-fit occupations.− Developed professional services offerings to align with software implementation, including business- and job analyses, structured interviews, change management, and training.− Served as Subject Matter Expert in Job Analysis and the O*Net database.− Ideated and wrote content for marketing campaigns, website, case studies, product videos, informational pieces, user guides, and blog, targeted at different user groups and audiences. − Constructed product FAQ, positioning guides, competitive analyses, and sales talking points.− Developed and implemented core business processes, materials, training, and protocols for start-up organization.

ACT Bridge Inc. is a strategic human capital consulting organization that delivers evidence-based workforce solutions to help enterprise clients make informed talent decisions. We apply industry leading scientific tools developed by ACT combined with our proprietary processes to better align people to workplace success.

Prepared lessons and instructed course material for Spanish I and Spanish II continuing education classes.

Spearheaded business education curriculum to enhance reach of services for non-profit agency serving 150+ micro-business owners in Oaxaca, Mexico. Created lesson plans and provided training in areas of negotiation, marketing, operation, branding, pricing, sales and merchandising to drive revenue of micro-businesses, all in Spanish.

Initiated contact with prospective and current customers, including C-level decision makers. Assessed business needs, evaluated processes, and analyzed applications of technology to recommend cost-effective solutions to improve business productivity. Developed value propositions, presentations, demonstrations and proposals. Key Accomplishments: − 2006 Circle of Excellence Award Recipient (150% of sales plan). − Won $1M+ contract with Cherokee County Board of Education.

Managed all aspects of event planning, marketing, public relations, and advertising for the venue. Supervised 55-member staff (hosts, servers, bartenders, cooks). Led meetings to train servers in new products and sales techniques. Introduced incentives for sales of featured food and beverage items. Trained managers and team in all phases of event planning, from initial guest inquiries to final completion of plans. Wrote employee manuals.Key Accomplishments: − Increased restaurant revenue in excess of $100,000 annually. − Planned and directed events with up to 5000 attendees. − Created and established protocol and wrote manuals for booking, execution, and training for special events.

Performed SAP programming and configuration, specializing in the HR/Benefits and Personnel Development Modules. Wrote technical documentation.