Claire U. Email & Phone Number

Houston, Tx, Us

- Develop and cultivate strategic relationships with enterprise customers - Partner with customers to set quarterly outcomes to further maturity and scale- Provide custom recommendations to unlock value with the Atlassian product suite- Advocate on- behalf of customers to internal product teams to influence roadmap prioritization - Facilitate demos on product and solution best practices to end- users and stakeholders

Houston, Texas Area

- ITIL v4 Foundation certified- Build impactful customer relationships to develop strategy around use of Atlassian applications- Maintain and cultivate engaged internal Jira user community- Conduct incident investigation to maintain system health- Plan and coordinate application upgrades via performance metrics and user acceptance testing- Create governance standards surrounding system administration and application implementations- Develop IT change management process best standards using Jira Service Desk- Lead internal webinars on use of add-ons and other Jira-specific functionality(i.e. JQL/dashboards, JSD automation, and more) - Create and continuously improve governance standards for end users andsystem administrators on Jira configuration best practices- Support team of Jira analysts in application configuration best practices

Houston, Texas Area

- Atlassian Certified JIRA Administrator- Supported Atlassian project management and issue tracking software: JIRA Software, JIRA Core, and JIRA Service Desk- Meet with business groups to gather requirements and then translate them into a customized project to best fit their needs- Developed efficient and custom solutions to solve simple and complex business problems- Built meaningful dashboards utilizing system driven analytical tools- Trained and demo the software based on project management methodologies- Configured complex workflows using built- in functionality and Atlassian- verified plug- ins- Resolved 2500+ Jira support requests- Performed specialized training to new users with custom agendas to addressgroup’s desired outcomes- Created and customize all project- related schemes

Houston, Texas

1st Rotation (Q3 2014)- Business Applications, NOV TuboscopeTruData- Cradle to grave drill pipe inspection application- Assisted with training of users, both NOV employees and customers- Facilitated implementation at Tuboscope inspection plants- Tested upgrades for inefficiencies and accuracy- Performed data input for inspection specificationsTuboscope GOLD- Inspection Facility Application- Data analysis and manipulation of various service categoriesCRM- Customer Relationship Management Application- Organized and cleaned customer accounts2nd Rotation (Q4 2014)- Global Accounts & Marketing, NOV Wellbore Technologies- Developed comprehensive Excel workbook to provide customer intelligence to Global Account Vice Presidents- Researched key accounts for information to aid in creating marketing/ sales strategy3rd Rotation (Q1 2015)- IT Support, NOV Corporate- Developed Contract Management portion of company- wide Asset Management project- Worked with product owners to gather contracts of various software4th Rotation (Q2 2015)- Business Applications, Wellbore Technologies- Supported suite of applications used by NOV employees and customers- Gathered business requirements for new applications being developed- Tested software to ensure quality

Oklahoma City, Oklahoma Area

- Assisted with implementation of the Project Management tool, Clarity- Captured and balanced all IT financials- Reviewed new IT projects and Statements of Works- Shadowed Senior IT Project Manager and attended PMP chapter meetings

Norman, Oklahoma

- Created grade books & track attendance utilizing Desire2Learn software, similar to Moodle- Assisted instructor with classroom administrative duties- Instructed students on specific topics- Mentored students to assist them in achieving academic success