Claire Pettner Email & Phone Number

Lead and manage teams of consultants and analysts working collaboratively to ensure effective execution of client projects and initiatives. Drive client satisfaction, retention, and growth by overseeing the successful delivery of consulting services to our valued higher education clients.

Manage and develop functional staff augmentation/interim leadership consultants to ensure excellent delivery of interim engagements.

Fort Collins, Colorado, United States

Advance the strategy and sustainability of delivering innovative and impactful online education at CSU by serving as the senior leader of the Online enterprise. In order to encourage and catalyze the development and delivery of successful online programs for the institution, serve as the Online lead for the integration of key resources, multiple departments, operational unit planning processes, and collaboration with campus-wide stakeholders into the development and implementation of actionable strategic plans that translate the university access mission into effective online student success.

Fort Collins, Colorado, United States

Led efforts for strategic planning, project portfolio architecture and management, strategic internal communications, business process improvements, and includes leading the operational, financial and team management aspects of our Project Management Office, our Site Operations and Administration teams.

Fort Collins, Colorado Area

Led CSU Online business operations and the development of internal and external collaborative partnerships. Director for the Project Management Office, CSUEC Administration and Site Operations teams, and Professional Education.

Fort Collins, Colorado Area

Created further operational and development of new business process efficiencies to further enhance student success, including creation and development of the first advising department and student outreach team functions for division. Continued to serve as director for all recruitment, enrollment services, and retention teams

Fort Collins, Colorado Area

Created the vision, strategy, built the development, and lead the implementation of the recruitment and retention unit. Designed infrastructure, staffing and business processes to be scalable and efficient, to serve the over 12,000 students each year for all division of continuing education students pursuing undergraduate and graduate degree programs, certificates, non-credit, professional development, and single-course taking students, 16 direct reports. Co-created CSU badging program and software platform CSULogic, as well as program design for pilot badge program in partnership with CSU Extension office, Certified Master Gardener.

Fort Collins, Colorado Area

Advisor for online Computer Information Systems, Financial Risk Management, and Accounting graduate online programs. Developed outreach and recruitment strategies and functions for initial launch of the Beverage Business Institute, and responsible for additional program development work to include professional development experiences, and program development for curriculum design for inaugural programming series and potential course development for concentration within the MBA program development process.

Fort Collins, Colorado Area

Decided to transition from corporate world back to higher education, to switch industries, returned to a recruitment-focused role focused on adult and online learning. Also responsible for developing and maintaining community relationships and partnerships, lead professional development training for community partners in Northern Colorado and Wyoming.

Fort Collins, Colorado Area

Managed branch operations and 9 client service associates. Managed financials, client accounts and daily transactions. Lead branch management, HR and organizational development activities: recruitment, hiring, onboarding, training, performance reviews, development plans, all management and coaching functions. Provided direction and oversight to project management team responsible for multi-million dollar and multi-month office construction and move for Fort Collins branch. Compliance, SOX and Audit Manager for the branch, responsible for oversight of the compliance functions of the branch related to operational, risk, and audit procedures, training brokers and branch staff on operational, compliance procedures, and the UBS platform, passed successful branch audit with zero citations. Co-recruiter for multimillion dollar wealth management team moves.

Fort Collins, Colorado Area

Managed a $20M portfolio. Licensure and Investment Professional Qualification Registrations held: Series 7, Series 66, Health and Life Insurance.

Fort Collins, Colorado Area

Responsible for recruitment and retention for students in Fort Collins, Boulder and Wyoming. Provided curriculum development input for student success programs and teacher education programming. Developed and implemented training program for admissions advisors for non-traditional online students.

Master Of Liberal Arts, Extension Studies, Field Of Study: English

Dean's List Academic Achievement Award

Master Of Science In Management, Emphasis: Organizational Leadership

Bachelor Of Arts - Ba, Double Major: Humanities, Psychology