Claire Marshall Email & Phone Number

Working to improve efficiency, reduce costs and improve outcomes for all stakeholders

Customer Engagement and support lead for KLZ to O365 migration project.Leading on customer engagement and consultation to ensure solutions are fit for purpose and aligned with customer needs.

United Kingdom

Second line support engineer specialising in SharePoint and WordPress end user support.Providing outstanding IT Support to our CustomersLead trainer for implementation of ServiceNow as the company’s new Information Management System. This included creating course notes and training over 200 colleagues of varying IT skills.

Kent

Lead Trainer and Consultant. Delivering SharePoint, Exchange and WordPress to schools and Parish Councils2010 to 2013 SharePoint migration for 400 customer sites. This involved building a combination of templated and bespoke SharePoint sites.Microsoft LMS Content Creation using SCORM softwareCreation of ELearning Packages using Captivate / Learning Pool. In-person courses were converted for online self-paced learning.ColdFusion to WordPress migration for 200 customer websites. The sites all had to be hand customised. I then worked closely with a colleague to develop and deliver a series of training workshops on the use of WordPress for our customers from schools and parish councils from around the county.