Claire Thurmon Email & Phone Number

Frisco, Texas, United States

• Responsible for retention, growth and opportunity identification for $4MM business portfolio of Fortune 100 clients • Develop key account relationships at the executive and management levels, maintaining a working knowledge of their business model, culture, organization and objectives• Make strategic recommendations and present product solutions designed to help clients maximize their promotional and marketing efforts in both B2B and B2C channels• Serve as client and program advocate with Blackhawk’s interdepartmental support teams• Champion partnership value with stakeholders across a wide variety of functional areas: procurement, marketing, human resources, technology, etc. • Focus strategic efforts against measurable performance requirements and targets

Dallas/Fort Worth Area

• Responsible for managing and setting the product strategy and roadmap for our incentive solutions.• Shape product requirements and solutions, managing from concept to launch, collaborating with internal experts, industry analysts, research and clients to produce intelligent and insightful products • Develop and optimize solution pricing models, Own solution performance and profitability• Lead go-to-market strategy and execute in partnership with marketing and sales• Responsible for improving client health by analyzing on client challenges, recommending optimal existing solutions or considering platform innovation• Form strategic partnerships and alliances that drive sales and deliver comprehensive, best-in-breed solutions• Lead prospect demos and function as incentive solutions SME

• Define, manage and execute the product strategy and roadmap for H.I.'s proprietary SaaS Sales Incentive Solution Platform• Function as Project Manager and Business Analyst for technical builds and product development• Support business development and client health by participating in sales conversations, new opportunities, and implementations• Lead prospect demos and serve as incentives product SME• Document product features for use in internal training, product marketing, sales processes, and client onboarding• Draft functional requirements for multi-module platform functions and system integrations to include input in UI/UX design under Agile-Scrum methodologies• Work extremely closely with technology, fulfillment, marketing, sales, client services, and executive leadership as an advocate for the platform and its stakeholdersPromoted from initial role as Business Systems Analyst II to Product Manager within a year

(Hawk Incentives, formerly Blackhawk Engagement Solutions)• Direct and facilitate the implementation of domestic and international initiatives• Provide regular program analysis to senior management and client stakeholders• Function as Project Manager and Business Analyst for technical builds and product development• Support interdepartmental IT and promotional projects as a subject matter expert to include developing process documentation and providing strategic consultation• Serve as primary client contact and liaison between cross-functional departments• Train the global account management personnel on systems and standard protocol• Coordinate and participate in management and planning meetingsPromoted from Account Manager I to Account Manager II after one year.

(Hawk Incentives, formerly Blackhawk Engagement Solutions/Parago)• Manage and facilitate implementation of client promotional projects• Facilitate design and printing of promotional materials• Coordinate and participate in management meetings• Analyze account base and identify opportunities to promote new product and service offerings• Report, manage, and maintain client invoicing and contractual agreements• Produce and analyze reports• Make strategic recommendations to resolve issues• Support interdepartmental projects

Austin, Tx

• Manage fifteen events, hosting 500 attendees each, in five concurrent sessions• Liaise with pharmaceutical company representatives• Draft and edit promotional materials: posters, print ads, web ads, etc. • Organize social media marketing campaign using web analytics & advertising strategies (Pay-Per-Click/Pay-Per-Impression)• Web development & construction: draft, post, and monitor website content (HTML)• Improve charitable fundraising program - generating $5,000 in profitable donations• Streamline overlapping departmental reports by introducing new technologies• Collect and reconcile payment information & assist with inventory and shipments

• Cultivate interest/participation in program via cold-calling, networking and lead generation: I increased participation by 33% in first 30 days of employment• Monitor the progress of 20+ student interns & their employers• Design/distribute B2B marketing: brochures, handbook, email marketing, etc• Prepare invoices, track finances & obtain W-9 forms, Pen standard operating procedures

• Maintain negotiations for space contracts and vendor services: caterers, venues, photo/videographers, entertainment & event specialists• Prepare and modify event contracts & quotes for services for clients• Create and track event budgets: up to $30,000 per client per single event• Supervise up to 10 temp staff and carry out event logistics• Publish and distribute B2C marketing material: brochures, flyers, social media, etc.• Coordinate weddings, private parties, corporate events & appointment scheduling

• Coordinate all event & program logistics both on and off-site• Liaise with presenters to prepare conference materials, A/V needs, create room layouts, arrange travel, determine and facilitate compensation• Market events via direct mail, brochures, flyers, website updates and press releases• Design and maintain accurate databases for event services & manage inventory

• Coordinate annual programming campaigns related to sensitive gender issues• Craft a strategic marketing plan to implement and execute programs & promotions• Develop departmental branding and messaging strategy: direct mail, email, television & print media, brochures, flyers, posters, banners, internal marketing & info tables • Responsible for fundraising effort generating 25% and 33% of annual event profits• Analyze quantifiable feedback on each program to maximize its effectiveness • Draft, present & supervise new-hire & volunteer training