Claire Whelan Email & Phone Number

Hampton, Vic, Au

Malvern, Victoria, Australia

Melbourne, Australia

Ramsay Health Care is a provider of private healthcare in the UK, Australia, France, Indonesia and Malaysia (www.ramsayhealth.com)• Prioritising CEO’s schedule, meetings, diary management and travel arrangements.• Liaising with lawyers and doctors in managing subpoenas served for medical records of patients.• Credentialing of new doctors.• Preparing meeting PowerPoint presentations, agendas and minutes.• Organising company events such as conferences, GP education sessions, business lunches and Christmas parties.• Reporting and reconciliation of CEO’s expenses.• Responsible for ensuring doctor’s insurances and registration are up to date.• Responsible for recruitment advertising, reference checking, employee contracts and onboarding of all new employees.• Development and maintenance of the hospital website.• Updating of all company policies, guidelines, forms, brochures, booklets and organisation charts.• Uniform ordering process for in excess of 200 staff.• Strategic planning and project work.

Pacific Islands

Since its launch in the South Pacific in November 2006, Digicel has become the fastest-growing mobile operator in the South Pacific with current operations in Samoa, Papua New Guinea, Tonga, Vanuatu, Fiji and Nauru. (www.digicelpacific.com)•Provided support to the senior management team on all executive expatriate recruitment for the Pacific Region. •Managed complete recruitment process for expats from advertising to final offer stage (advertising, CV screening, phone interviews, reference checks, package negotiations, contracts). Candidates were sourced globally. •Managed on boarding of expats to ensure all new hires had a smooth transition when relocating from their home country to the Pacific.•Managed the VHI Digicel Health Scheme to ensure all staff were covered and acted as liaison between staff and health provider.•Managed the exit process for all expats leaving Digicel Pacific, including exit interviews.•Reviewed contracts and employee handbooks for each market to ensure they were legally compliant.•Worked closely with the General Managers in a HR support capacity.•Prepared monthly HR board reports.•Investigated and implemented new ways of sourcing candidates (various international websites and papers, LinkedIn, etc).•Offered legal, generalist and best practice HR advice to Managers and Team Leaders.

•Designed a Development Centre process for the Indirect Sales Channel. These were designed to assess the skills of VAR (Valued Added Relationship) Account Managers in 5 different languages. The Development Centres consisted of five activities - psychometric testing, an influencing/negotiation exercise, a technical role play, an interview and group activity. These activities were designed to assess a range of competencies including negotiation/sales ability, problem solving, customer focus, drive, integrity, communication, teamwork and resilience. This process was rolled out across EMEA in 2008.•Successfully designed and implemented a new Assessment Centre process for the sales recruitment. The sales competencies were assessed in a range of activities including an interview, sales role plays, and group activities. This allowed me to work more closely with the line managers to ensure the highest level of quality candidates was maintained during heavy recruiting periods. The Assessment Centres improved the recruitment process by ensuring the process was legally compliant, made interviewers accountable for their hiring decisions and removed room for bias. It was a much more detailed process which enabled me to provide more constructive feedback to unsuccessful candidates. The quality of the candidates was increased and in turn reduced the attrition rate by 40% over a 12 month period.•Qualified to administer and interpret 16PF psychometric testing. •BPI (Business Process Improvement) yellow belt accredited.

Ireland

•Reported on EMEA recruitment activities.•Co-ordinaed travel arrangements, meetings and diary management.•Expense reporting.•Organised HR annual conference.

Melbourne, Australia

•Responsible for planning, coordinating and managing the recruitment and selection process, including resume screening, facilitating assessment centres, administering recruitment tests, telephone and face-to-face behavioural interviewing, reference checking, making the offer and providing feedback to unsuccessful candidates.•Involved in running assessment centres. This included being an assessor, scheduler, facilitator and decision maker based on data collected.•Provided coaching and advice to supervisors on interviewing techniques.•Developed strong working relationships with managers when recruiting for their departments.•Managed the relationships with agencies, including negotiation of business terms.•Conducted exit interviews.•Responsible for training new team members and temporary staff.•Use of recruitment software (page-up) to track and record advertisement response and candidate progress in database.