Sr. Program Analyst on the General Services Administration Contract for Broker Services. Office of Leasing. Acting as National Office Program Analyst.Helped GSA's 11 regional offices achieve the agency's goal by providing the broker services staff with: (1) technical writing, (2) program administration, (3) onboarding and offboarding of broker contractors, (4) contractor IT security compliance and IT guidance. Task 1: Technical Writing• Plan, develop, organize, write and edit documents, manuals, and correspondences. Draft Standard Operation Procedure for each project required. • Maintain and update manuals, presentations, and documents as neededTask 2: Program Administration• Schedule program meetings and Contractor Performance Meetings• Finalize Meeting Minutes• Collect and organize information about the problem to be solved or the procedure to be improved• Identify issues and ways to generate better results by analyzing data from a range of sources• Contribute to team effort by accomplishing related results as neededTask 3: On-boarding and Off-boarding of Broker Contractors• Onboard brokers, including but not limited to: Contact the IT Service Desk to create their GSA profile Establish and maintain their PBS Portal accounts Set-up and maintain their UIMS certifications Process initial software requests Prepare G-REX utilization reports Update “Welcome to VDI” guide and maintain the Contractor Onboarding and Broker PM/Contractor worksheets• Monitor Contractor’s IT Security Compliance Request quarterly G-REX Utilization Reports Track Contractor loss of access to ENT and G-REX accounts Track completion of Contractor mandatory trainingTask 4, Monitor Broker submit contracts modification on timely basis to eliminate late submission. Send out reports to Regional regional report Quarterly basis for late submission, and broker evaluation.

PLAN, MANAGE, AND EVALUATE ACTIVITIES RELATED TO THE DEVELOPMENT OF PERSONNEL SECURITY SYSTEMS. As an Activator/Registrar, was in charge of the Department of Commerce badging document scanning process. Acted as primary point of contact at the U.S. Census Bureau for the HSPD – 12 Credential Printing System. Determined the practicality of changes and implemented necessary system changes. • Establish new user account privileges; authorize users, maintain access controls; perform ongoing security review; report security breaches; distribute security information and install anti-virus software and update as available. Trouble shooting Voice Over IP (VOIP) or Video Teleconferencing (VTC) systems• Participate in the planning and delivery of a full range of customer support services related to print operations, electronic document management, media management, problem reporting and resolution.PROVIDE TRAINING AND SUPPORT TO A VARIETY OF USERS, REVIEWERS, AND MANAGERS ON HOW TO USE SYSTEMS, TYPES OF INFORMATION AVAILABLE, AND REPORTING CAPABILITIES. Provided service in software, hardware, databases, web resources, networks, and enterprise systems. Created well-written documentation tickets and escalated to destination supporting group and submitted service requests on behalf of employees. Helped troubleshoot password resets, error messages, and remote issues with Census field laptops (dDaas devices).PLAN, MANAGE, AND EVALUATE PERSONNEL DATA ACTIVITIES AND COORDINATE ENHANCEMENTS TO DATA INFORMATION SYSTEMS. Worked closely with more than 20 Government-supported software applications. Deeply understood the specific functions of each application. Monitored the performance of over 1400 devices, tracked dDaas devices inventory daily, and guided users with payroll related questions. Guided IT department to provide solutions to IT related problems and investigated root resource of application and performance bugs.

PROJECT MANAGEMENT AND EVENT MANAGEMENT. Established setup and management for the whole team to increase engagement. Helped KHL launch new season of games. Organized events for large audiences. PUBLIC RELATIONS, OUTREACH, AND MARKETING. Provided effective advice to Russian-based league officials on how to communicate with local government. Provided KRS English advertising translation, home team and guest team text translation. Recommended local suppliers, and managed procurement of local advertising firms (Visual Design, Underground Advertisement).ONLINE RESEARCH AND CULTURAL EXPERTISE. Familiar with the government's hierarchy in Shanghai, China. Monitored online trends by utilizing applications and TV channels to ensure social media campaigns.KEY ACCOMPLISHMENTS:• With my project management skills and knowledge of local culture, I played a vital role in helping HC Kunlun Red Star, the first top-tier hockey team in China, successfully carry out operations in a culture largely unfamiliar with the sport. The Red Star finished the recent season with an average attendance of 2,952 fans, the highest of any KHL team in Asia.

CLIENT SUPPORT. Supported senior financial advisors in offering investment solutions to UBS personal banking clients. Provided consultation on opening accounts to clients. Helped clients certify funds, wire internationally, and decipher financial statements.COMMUNICATIONS LIAISON AND FINANCIAL MANAGEMENT. Interacted with clients through phone and email, processed dozens of daily inquiries of various types, and carried out operations on client’s accounts. Responsible for writing daily transaction summaries, and monitoring branch reports.KNOWLEDGE OF POLICIES AND REGULATIONS. Advised new UBS clients on policies and regulations. KEY ACCOMPLISHMENTS:• I served as the primary POC for more than 20 clients for one of the world’s largest multinational investment banks.

Implemented the current payroll system by using MS. Database (Access, Excel).Responsible for periodical financial statements, cash and investment reconciliation and statutory financial statements.Handled budget statements by analyzing revenue, expenditure and cash flow reports.Monitored and recorded subscriptions and withdrawals. Allocated income and expenses to general/ limited partners.

Conducted the operation of Asian Music Live Concert 2014 on March 22, 2014 in Vancouver. (Celebrity Artist: G.E.M. Tang Tsz-kei, Jam Hsiao) Initiated and developed the partnership between UAV, LTD. and an outside marketing asset.Conducted operations of News Briefing Conferences before the concert actually begun.