Every touch point with a customer is either a step toward OR away from your brand.In CX, we call these moments that matter (MTM).Positive MTM create lasting value, build trust and earn loyalty.Negative MTM leave your customer glancing over at your competitor(s). CX is a critical enabler of revenue generation, marketing effectiveness, and loyalty. I'm passionate about weaving the customer experience (CX) and employee experience (EX) into all of the work that I do, including my current role as COO at SI Delivery Consulting. Before jumping back into work full time, I was an entrepreneur building two companies: 🚀Creative Spark Studio - we offer fractional sales expertise and are obsessed with B2B SaaS sales operations, customer experience, tracking and optimizing in HubSpot, and building customized sales trainings for improved retention and efficacy. 🥗 Green Mason - a B2B/B2C ready to eat mason jar salad company in Iowa. Prior to entrepreneurship, I led revenue generation as the Sales Engagement Manager at QuickHire, a venture-backed SaaS startup that automates worker recruitment for large retailers nationwide.I've earned my BA and MS in Mass Communications from the University of Northern Iowa. Certifications and Accomplishments:➡️ Startup mentor for Iowa State University’s CyStarters 24’ ➡️ Greater Des Moines Leadership Institute - Class of 22’➡️ The Responsibility Immersion Cohort - Class of 22’➡️ Cornell University - Women in Leadership ➡️ DSMTech Book Club – Founder➡️ The Croly Book Club – Founder➡️ Dale Carnegie - Leadership for ManagersStrengths Finder Top 5: ➡️ Learner ➡️ Strategic ➡️ Arranger ➡️ Achiever➡️ InputEnneagram Type(s): ➡️ Equal split between Type 2 + 3
Listed skills include Team Building, Powerpoint, Social Media, Public Speaking, and 36 others.