Clancy Smith Email & Phone Number

United Kingdom

France

Direct and manage voice and data communication infrastructure. Oversee operations of telecommunication systems and product testing/service delivery and manage contract negotiations for this corporation with annual revenues of $5.5M. Evaluate and determine implementation of hardware/software applications and interface with key vendors to ensure quality service delivery to 1,500+ internal customers.Establish project goals, develop and carry out strategic plans and recommend service standards, procedures and policies to support company objectives. Administer and lead regional professional staff, project managers and technical analysts. Manage corporate budget of $3M and report to the Director of Information Technology.

Roles & Responsibilities: - Client Servicing Manager To develop and execute marketing strategies to improve revenue. To work, in conjunction with the team & others at CC, to innovatively design strategic Marketing & Events for clients, ensuring that Client's expectations and requirements are met (Through-the-line)Project managing marketing activities ensuring that all expectations and deadlines are met. Management of Invitations, branding, collateral, giveaways, logistics and event management which includes Sourcing and management of venue, Management of hotel booking and guest logistics, Onsite management on day of event, Management of registrations, Management of AV, Logistic management, Measurement of event ROITo generate timely reports as required by the business for the clients as well as internallyKey Achievements:Within 1 year I was promoted to the head of the Client Services Team responsible for a team of 7 account managers. Roles & Responsibilities: - Line Manager of Client Servicing All of the above and the following:To Manage the Client Servicing team functionally and administratively in accordance with the policies & procedures of the company, to motivate them and performance manage them.To foster team spirit within the team and across all other departments.Overall in-charge of the Client Servicing department (measured by KPIs)SEO campaign (Search Engine Optimization) Developing our own company website, generating awareness increasing traffic and click through rates via natural search engines.

Roles & Responsibilities: Managed all marketing aspects above and below the line, handling all event planning from start to finish. Events include new product launches, new registration launches, promotional sale events, charity fund raisers - Football Tournament events with responsibilities including creative ideas for artwork campaigns, building and targeting Database direct mailers with incentives, raising product profile through press campaigns, outdoor adverts, online campaigns, radio campaigns with celebrity voiceovers.All aspects of Marketing for four Volkswagen branches Planning Fundraising Charity Events / Sponsorship eventsPlanning Product Placement from start to finish Coordinate regular Mass Mailings, Email Campaigns / SMS CampaignsLaunch advertising campaigns and communicate services through relevant publications.Budgeting Marketing Spend for the yearSEO campaign (Search Engine Optimization) Developing our own company website, generating awareness increasing traffic and click through rates via natural search engines.Yearly / Quarterly Marketing Plans, working closely with the Volkswagen London Advertising Agency DDB Group.