Clara D'Souza Email and Phone Number

• Provides senior level administrative and operational support within a large, diverse team including one or more senior executives.• Manages and monitors calendars and upcoming events, and arranges for resources and other requirements in support of smooth and efficient meeting facilitation. • Prepares and logs departmental expense claims. Tracks expenses to ensure they stay within budget.• Builds effective relationships with internal/external stakeholders.• Makes travel arrangements, booking flight/hotel reservations as needed.• Collaborates with internal and external stakeholders in order to deliver on business objectives.• Organizes work information to ensure accuracy and completeness.• Thinks creatively and proposes new solutions.

Act as a key contact person for the Executive: Senior Vice President -Personal Savings & Investments • Manages the Senior Vice-President’s schedule and provides efficient day to day support to the Executive daily which includes complex appointment schedule and other activities. • Interacts with senior executives, exercises judgment, accountability and confidentiality at all times.• Monitor's the Executives' e-mail inbox to help manage meeting proposals, action items, etc.• Drafts responses when required to email • Organizing pre-reads for upcoming meetings prior to meetings• Reviews and directs all incoming phone calls and email.• Monitors, tracks and reports vacation absence management (VAM)• Works on documents, letters, spreadsheets & other correspondence as directed by Executive• Manages the priorities of the Executive and manages tasks & responsibilities in line with those. Track timelines and sends reminders to the Executives and direct reports as appropriate• Makes travel arrangements for Executive.• Makes sure all information/communications and announcements to the department are sent in a timely manner.• Book meeting rooms & schedule meetings – eg. Monthly, bi-weekly and weekly meetings & sign-in external participants as needed. Registration to Conferences and Seminars to make avail of early bird price. Provides admin support to various ad hoc projects• Assists in organizing the Quarterly Town halls and the SMT Offsites.• Coordinates agendas for all business related travel during market visits within the region.Financials • Prepares Expense Report for Executive’s approval, and also verifies that all bills are reconciled before approval.• Prepare Visa Corporate Card Statement Reconciliation monthly for the Executive.

Act as a key contact person for the Executive: Vice President, Payments & Trade Technology • Manages the Vice-President’s diary daily which includes complex appointment schedule and other activities. • Monitor's the Executives' e-mail inbox to help manage meeting proposals, action items, etc.• Organizing pre-reads for upcoming meetings prior to meetings• Reviews and directs all incoming phone calls and email.• Monitors, tracks and reports vacation absence management (VAM)• Works on documents, letters, spreadsheets & other correspondence as directed by Executives• Manages the priorities of the Executives’ and manages tasks & responsibilities in line with those. Track timelines and sends reminders to the Executives and direct reports as appropriate• Makes travel arrangements for Executive and her direct reports including international travel and ensure she has proper documentation• Create & maintain distribution lists and am the focal point for cascading information/communications• Book meeting rooms & schedule meetings – eg. Monthly, bi-weekly and weekly meetings & sign-in external participants as needed. Registration to Conferences and Seminars to make avail of early bird price. Provides admin support to various ad hoc projects• Assists in organizing the Quarterly Town halls and the SLT Offsites.Reports • Update Vacation and Absence Management (VAM) system, review vacation entitlement and prepares reports as required for the Executive.Financials • Prepares Expense Report for Executive’s approval, and also verifies that all bills are reconciled before approval.• Prepare Visa Corporate Card Statement Reconciliation monthly for the Executive.

• Supporting the day to day activities of the Construction Director, Construction Manager and providing support to the Construction team members, as well as, Contractors working on the Jansen Project. Have also supported the Vice President Global Construction.• Managed calendar by scheduling appointments, anticipating needs and rearranging meetings as appropriate. Organized meetings rooms, audio video equipment, and catering.• Coordinated travel arrangements for executives.• Providing support as a Workflow Administrator for the electronic timesheet system• Preparing and submitting expense reports with all required supporting documents and coding to the Finance Department• Reconciled invoices by checking for proper coding, accuracy and followed up to ensure timely payments.• Maintaining a follow-up and reminder system• Prepared timesheets for the executives and approved the timesheet for the department on behalf of the Vice President• Ordering and maintaining office supplies through on-line systems

Coordination/ Organizing• Managed calendar by scheduling appointments, anticipating needs and rearranging meetings as appropriate. • Coordinated cost-effective travel arrangements for executives.• Organized agendas, timetables for board meetings, transcribed minutes of meetings• Scheduled meetings, conference calls, client seminars/hearings, organized invitation lists, meeting venues, audio video equipment, promotional materials, office supplies and catering.• Liaised with other departments on work related matters within the company and ensured timely follow-up and responsesAdministration & Customer Service• Responsible for all departmental correspondence, drafted standard and non-standard correspondence.• Reviewed and sorted paper-based and electronic mail, prioritized and took action as required• Handled incoming calls/client inquires and ensured that were addressed in a timely and appropriate manner.• Maintained an efficient filing system to ensure files were easily accessible electronically and in hard copies.• Received walk-in clients, followed-up regarding instructions and dispatch of documents• Regularly updated client database in the systemGeneral Accounting• Maintained and tallied petty cash accounts on a monthly basis and prepared expense reports• Prepared time and disbursements for cases received till successful completion of awards• Reconciled all departmental invoices, forms by checking for proper coding, accuracy and recorded all relevant data.

• Managed multiple calendars by scheduling appointments, anticipating needs and rearranging meetings as appropriate. • Coordinated cost-effective travel arrangements for executives and team members of the department.• Effectively liaised with internal/external executives and was able to relate to all levels of management• Scheduled meetings, conference calls, meeting venues, audio video equipment, promotional materials, and office supplies and catering.• Independently composed correspondence depending on business requirements.• Proactively liaised with other departments on work related matters within the company and ensured timely follow-up and responses. Prepared expense reports• Provided employee support by managing and administering employee benefits such as medical insurance, housing, education assistance and vacation entitlement.