Clara D. Email & Phone Number

Lenexa, Kansas, United States

Serve as the primary point of contact for over 100+ high school coaches and school administrators— managing their accounts and addressing their needs.Utilize HubSpot to track all customer interactions, ensuring accurate and comprehensive records.Respond to customer inquiries via phone, email, and chat, providing prompt and effective solutions to their concerns.Resolve customer complaints efficiently, maintaining a high level of customer satisfaction.Oversee all subscription renewals, ensuring timely updates, processing payments, and maintaining current customer accounts with a focus on efficiency and customer satisfaction.Negotiate pricing with schools and assist in developing customized payment plans to meet their financial needs.Collaborate with other departments to deliver a seamless and exceptional customer experience.Participate in ongoing training to stay current with product knowledge and customer service best practices.

Kansas City, Missouri, United States

I assisted with various aspects of the recruitment process, including scheduling interviews and using tools such as BrassRing and Workday. I specialized in coordinating and planning I-9 documentation for remote employees, ensuring compliance with federal laws. I also resolved issues and challenges in the recruitment process and contributed to its efficiency by staying current on compliance requirements and leveraging technology.

Kansas City Metropolitan Area

As a Customer Service Lead, I ensured that KPI measures exceeded quarterly goals and trained over 20+ new hires on customer service protocols. I analyzed and reported on data using Salesforce to facilitate cross-functional communication and collaboration, and developed standard operating procedures to improve efficiency for the entire customer support team.

I handle 40+ calls, emails, and messages from our clients and resolve them in a quick and timely manner. I also help our team by helping with the new groups of hires and answer questions for other reps.

Kansas City, Missouri, United States

I provided prompt and effective support to customers through inbound calls, chats, and emails, consistently meeting KPIs. I proactively addressed potential product quality issues and collaborated with over 100 restaurants to revise menus, troubleshoot technology issues, and increase food sales. I also resolved customer's food order issues, supported the customer support team, and demonstrated flexibility by adapting to the needs of the team

Shawnee, Kansas, United States

I worked with those whose first language was not English in grades K-6th. I collaborated with other teachers and my team to develop lesson plans that were ideal for the students and was also aligned with the state standards.

Mission, Kansas, United States

I worked at RJ's BBQ for several years and gained experience and knowledge on how to handle multiple duties and tasks. Along with the typical server duties I was also trained in the carry-out and catering station, I was trained to bartend and I also assisted with the patio area whenever we had live music.

Merriam, Kansas, United States

Bachelor'S Degree, Organizational Leadership

Associate Of Arts - Aa, Liberal Arts And Sciences/Liberal Studies