To review, analyze, and report on Navy Federal's risk, quality, service, and controls, to improve operational efficiency and effectiveness, mitigate risk and remediate operational and regulatory vulnerabilities. Develop and lead risk assessment projects to assess compliance with federal and state regulatory requirements, industry standards, and Navy Federal operating procedures. Maintain and update Operational Risk procedural manuals, job aides, and tools. Develop complex and highly specialized risk assessment scopes. Perform in depth and comprehensive gap analyses to determine the root cause of process gaps and regulatory compliance failures. Assign corrective action target dates and ensure timely control implementation. Monitor corrective action target dates to ensure prompt remediation and control implementation to comply with regulatory government agencies requirements. Maintain data in the compliance monitoring platform to ensure adherence with regulatory government agencies requirements.

Collaborate with key stakeholders to perform end to end testing of control in order to mitigate risk, strengthen the control ecosystem and comply with the Enterprise Control Standard.

Perform a variety of transactions for customers while monitoring fraud mitigation and adhering to established operational policies and procedures.

Interview clients to get a thorough picture of their financial situation and advise them on their current and future tax situation. Prepare simple to complex tax returns for individuals and businesses.