Clara Citra Mutiarasari Email & Phone Number

Heerenveen, Fr, Nl

Amsterdam, North Holland, Netherlands

- Developing and maintaining the quality of customer education content in various projects- Managing international projects, providing support, and maintain relationship with clients- Delivering onboarding for clients- Generating materials and creating case study, user stories, and other content from the field- Assisting HR department in recruitment and candidate interviews

Amsterdam, North Holland, Netherlands

- Researching, writing, and presenting a case study- Improving and updating Skillmap knowledge base on Zendesk for end users and career counsellors/admins.- Assisting project leader in the field research of Erasmus-funded GAEA (Granting Access to Employment and Entrepreneurship in Agriculture for women) project.- Creating and implementing a strategy to revamp the virtual onboarding process and materials.- Participating and developing strategies and activities for companies' diversity and inclusion.

Stockholm, Stockholm County, Sweden

- Researching DEI solutions and developing comprehensive guides and DEI workshops for employers.- Collaborating with the DEI team to design and facilitate workshops for various companies.- Reviewing clients' existing DEI-related policies, building strategies and setting the KPIs to improve the DEI at their workplaces.- Leading, planning, setting the KPIs and developing New to Sweden's internal DEI program.- Cooperating with social media and business development team in conveying New to Sweden's inclusive brand through online media.- Giving CV, LinkedIn, and networking consultation to job seekers and helping them elevate their career profile.- Implementing marketing strategy through planning, scheduling, and creating at least 6 DEI-related content per week on social media to increase New to Sweden's social media followers.

Uppsala, Uppsala County, Sweden

Research Intern in Social and Economic Geography Department as part of 3rd-semester research track in MA Euroculture. I was involved in the "Social Integration of Highly Skilled Refugees in Sweden" research project.Main task:- Conducted extensive literature reviews about highly skilled refugees' employment integration in Sweden and Europe and created an annotated bibliography.- Created interview guides.- Collected data through interviews with 4 NGOs supporting refugees' employment integration.- Arranged and organized meetings with the advisory board, including municipalities and various NGO representatives.- Supporting the supervisor in preparing the manuscript for publication in academic journals.- Assisted in research communication through the project's website.

Indonesia

- Administrative support on the project "Pre-integration in Southeast Asia" in the region, supervised the administrative tasks of 7 colleagues from 7 participating countries.- Gave consultation to 3-5 prospective migrants monthly about pre-departure information and essential knowledge of destination country.- Processed and organised initial account assignment.- Controlled invoices and billings from local and regional projects.- Carefully monitored project budget for seven project participant countries.- Created local works and fee contracts.- Controlled regional works and fee contracts.- Project documentation.- Participated in the organisation of events and supported three local branches of information points.- Maintained the correspondence with project partners.- Ordered and controlled the quality of promotional materials.- Project communication or public relations related to the projects.

Jakarta, Indonesia

- Received customers, managed and responded to inbound and outbound phone calls.- Optimized the standard operation procedure for employees' travel booking system and increased work efficiency by 75%.- Created a new procurement and distribution cycle and system, ensuring the supplies' availability all year round.- Involved in the arrangements of the annual company outing i.e. surveyed and chose the venue and created fun games and team-building activities for all employees.- Assisted with inventory, cataloguing and archiving documents.- Received, sorted, distributed and sent letters and packages.- Assisted in the general preparation to apply and acquire visas for foreign staff.- Moderated administration portal in Intranet.

Greater Jakarta Area, Indonesia

I worked with a lecturer in the Faculty of Social and Political Science in Universitas Indonesia and help him translating anthropology and ethnography themed book from German to Indonesian.

Master Of Arts - Ma, Euroculture (European Studies In Global Context)

Courses: Europe from Historical and Religious Perspectives Europe from Legal and Political Perspective Eurocompetence I - Presentation.

Master Of Arts - Ma, Euroculture (European Studies In Global Context), Cum Laude

Study subjects: Elective Research Seminar Representing Europe Theory and Methodology Eurocompetence II - Project Management Intensive.

Bachelor Of Humanities, German Studies, 3,87/4,00

Activities and Societies: Literature Club, German Studies Student Organisation, Choir

Misu - Munich International Summer Course, German Lvl C1.2

From 2 August 2013 to 29 August 2013 I attended one month German class in LMU through MISU program with scholarship from DAAD.

Language Program Class

Activities and Societies: Choir, Fashion Design, English Club