Clara S. Email & Phone Number

Boston, MA, US

Columbus, Ohio, US

- Managed top 2 client investors in the company handling multiple deals at a time building trust and providing exceptional service.- Managed 50+ deals daily, from deal intake to closing in a fast-paced, deadline driven environment- Managed, organized, and prioritized assigned work independently in order to meet SLAs. Highest SLA on the team.

Columbus, Ohio, US

Columbus, Ohio, US

- Managed a team of 8-10 total loss and liability adjusters.- Conducted monthly one-on-ones, provided daily feedback, coached individuals for performance improvement and development opportunities.- Assisted adjusters in maintaining performance objectives reflected in metrics.- Handled escalations, authority requests, and worked hand in hand with the.

Columbus, Ohio, US

- Negotiate and settle auto claims with insureds, claimants and attorneys.- Average claims handled 75-100- Explain vehicle valuation reports and utilized resources during disputes.- Handle title paperwork and authorized claims payments.- Identify fraud, underwriting and subrogation opportunities.- Team Lead – (July 29, 2019 to December 31, 2019) – assisted.

US

- Review individual risk for acceptability on new and renewal auto and property policies.- Make decisions in accordance with state guidelines, compliance and best practices.- Communicated with agents and customer service representatives via phone/email regarding decisions and exceptions.- Exceeding daily production goal of 36 work items daily, average 42.

US

- Negotiated and settled auto claims with insureds, claimants and attorneys.- Average claims handled 75-100- Explained vehicle valuation reports and utilized resources during disputes.- Handled title paperwork and authorized claims payments.- Experience processing CAT total loss claims, coordinating rentals, making sure required paperwork was received and.

US

New York, NY, US

- Assisted members with account and billing questions

Atlanta, GA, US

- Assisted driver deliver packages (weighing up to 75lbs), business and residential.

Flagstaff, Arizona, US

- Supervised 35 high school and college-aged employees including supervisors within 4 sub-departments: Recreation, Fitness, Snack Bar and Pool operations.- Oversaw day-to-day activities of employees including discipline, meetings, incentive program, facilities, purchasing and member relations.- Managed reservations, employee schedules and time-off.

Flagstaff, Arizona, US

- Planned and executed special events specifically, 5K race and Halloween Haunted Hayride.- Supervised staff of daily kid’s camp, specifically planning, training and spending.- Oversaw CIT (Counselor In Training) program and taught classes.- Performed duties of Manager On Duty (MOD) on a daily basis.

-Zip-line canopy tour guide for the largest zip-line course in the world.- Gave speeches for safety and history of the course, and ensure guest safety on the course.- 1 of 4 staff selected out of 25 to perform detailed intensive inspections on harnesses to ensure safety and - maintain the company’s 100% safety record.- Assisted office staff with phone.

Atlanta, GA, US

Assisted driver deliver packages (weighing up to 75lbs), business and residential.