Leader in process design accountable for designing and executing end-to-end operational solutions to drive efficiency and quality across new programs and existing products.Project managed territory expansion of Book Research into Spain & Mexico in 2018.Agile program management of character set expansion project.Designed & implemented process improvements for India, Australia & New Zealand to increase revenue and make productivity savings.

Global strategic projects - Reference Data, Business Process Improvement, Delivery Centre Support & Change Management

Platinum Award for Integration for work on successful production platform migration specialising in UAT management using HP Quality CenterLean Six Sigma Green Belt (Nielsen BPI Basics) certification – Nov 2012Jan 2013 - Business Process Improvement project resulting in cost savings of $129k (30%) across 3 countriesSystematic review and redesign of business processes to promote efficiencies and cost reductions across the UK & ROI businesses to facilitate outsourcing to Tata Consultancy Services, Define, communicate and execute training & testing strategy for on and offshore Knowledge Transfer when outsourcing 75% parts of the UK & ROI operations to Tata Consultancy Services (TCS) Business Partner in Chennai, India. Liaise with the appropriate teams to set up associate phased training and ramp-up including definition of certification criteria. Support implementation at the TCS offices in Chennai for total 4 weeks (2008 & 2009)Operations Contributor of the Year Award – Change Management 2008

Managing & improve quality control processes for the UK Advertising Intelligence business.Increased the measurement of quality and feedback to associates to resulting in 30% increase in quality across 7 data departments over a 3 month period.The role was a short term one due to a subsequent restructure.

Responsibility for both the Direct Mail & Recruitment Data departments simultaneously, monitoring UK direct mail (junk mail) advertising & recruitment press & internet advertising. Total 37 staff; 17 office based & 20 home-based Data Entry Specialists.Team management - target setting/monitoring; identifying, recording & reporting KPIs, bi-annual performance reviews, cross-training staff from other departments to promote flexibility of resourceOverseeing the capture of complete, accurate & timely data for both departments to ensure daily, weekly & monthly client deadlines were metOptimising workflow through feasibility studies & cost analysis Daily QC of all data, using MS Access and dBase, for both data functions prior to release for client use. Providing detailed quotes for Account Managers to increase revenue through up/cross-sellingAccompanying Client Service personnel on client visits and liaising with suppliers via telephone & email

Nielsen consolidated 3 UK sites in 2003. Asked by the Managing Director to relocate from the Hertfordshire office. Redesigned, implemented & managed the new Direct Mail Data department of 11 office based staff for just over 2 years. Through process & workflow analysis & subsequent fundamental changes, I reduced the number of staff required to perform the same function from 20 to 11 with cost savings in excess of £90k per year. During the set-up period from November 2002 to April 2003 I simultaneously ran the Royston team during the redundancy consultation and transition periods & set-up the new team in Bracknell. February 2005 – invited by Nielsen Australia to travel to their Sydney office to consult, audit and approve their new Direct Mail operation prior to going live.With support from my manager, designed & implemented a performance related bonus scheme (MAPP) piloted on Direct Mail & one other department prior to companywide roll-out – resulted in 2% quality & 5% productivity increases over 7 monthsOversaw the capture of direct mail data & images & to meet daily & monthly client deadlinesTeam management & cross trainingProvided daily performance feedback to office-based staff

Promoted to Data & Operations Manager overseeing the whole operation & data capture processes. Key achievements & responsibilities:Basic LAN management & technical support QC of all data & images across 4 data departments prior to release for client use.Team management of 20 staff – as aboveMeeting daily & monthly client data deadlinesAccompanying Client Service personnel on client visits

I was promoted to Data Manager reporting to the Operations Director in Sep 1998Key achievements & responsibilities:Quality control of all advertising data & images prior to release for client useUploading data & images to web & PC deliverable systems to daily & monthly deadlines Accompanying Tech Support personnel on client visits for software installations & general technical support

Key achievements & responsibilities:QC of advertising data across 4 departments (Press, TV, Loose Press Inserts, Direct Mail)Supervision of scanning of all hardcopy advertisements from each data department as above.Ensured compliance with Data Protection Act 1998 with regard to removal of personal information from scanned direct mail items prior to release for client use

I was a Media Analyst for 8 months after graduating. I left this post to relocate to Suffolk.Key achievements & responsibilities:Analysing press cuttings (editorial) from national newspapers, key regional newspapers & trade publications for a range of clients to evaluate PR effectivenessData entry using bespoke softwareCompiling customised monthly reports from the data captured & analysedTraining new staffQuality checking trainees’ work