Clare Mccavanagh Email & Phone Number

Belfast City, Northern Ireland, United Kingdom

Belfast, United Kingdom

Belfast, United Kingdom

Belfast, United Kingdom

• WebEx Product ManagerDates Jan 2017-present Globally responsible for 8000+ users, ensuring product capabilities are always at an optimum level.Initiatives include:- Driving users towards correct product by analyzing current utilization of product(s). - Reduction and streamlining of multiple WebEx platforms to consolidation to 2 main platforms• TradeFloor Product ManagerJul 2013 – Jan 2018 Global Infrastructure DealerBoard Refresh: Skills: Leadership, Customer/Business relations, vendor management, financial manipulation, risk mitigationCreation of global model to help drive improvements ensure market competitive whilst being fully compliant. Demand Management: Reduce/ streamline cost whilst reducing footprint and introduce savesVoice and Networks - Strategic PlannerMar 2011 – Jul 2008 Skills: Customer/Business relations, vendor management, financial manipulation, risk mitigation, process co-ordination IT Optimisation: global project management of costs and IT initatives, Negotiating optimum tariffs , usage and Mobile Optimisation schemes.EMEA Service Delivery ManagerMar 2010 – Mar 2011 (Maternity cover) Skills: Customer/Business relations, vendor management, communication, risk mitigation, process co-ordination Accountable for the end-to-end service delivery of Mobile Wireless services in EMEA, including new product implementation, streamlining of existing products and operational ownership. Worked closely with internal stakeholders, such as Procurement, Local Support teams Duty Manager& Outage ControllerJul 2008 – Mar 2010 Skills: Customer/Business relations, vendor management, process co-ordination, risk mitigation, communicationTo control all queues worked on with 40+ engineers by working efficiently and professionally alongside multiple technical teams.Second Touch EngineerMaintain and support multiple operating systems interacting with over 2,000 different applications, for over 20,000 users in over 15 countries worldwide

Belfast, United Kingdom

Skills: People management, Customer/Business relations, vendor management, process co-ordination, communicationHaving started as a call advisor and worked steadily up to relations manager. Managed a team varying between 14-20 people across 4 locations with associated management tasks: team meetings, work scheduling, training and management reporting.

Bachelor’S Degree, Computer Science, 2:1

Activities and Societies: JuJitsu, Debate

Higher National Diploma, Computing And Business, Distinction

Rsa, Accounting, Finance, Audio Typing, Distinction

Gcse, Maths, English, Religion, Business, Audio Typing, Geography, Literature, French, Science, A-C