Roy Fitzpatrick Email & Phone Number

Belfast, United Kingdom

Belfast, United Kingdom

RoleManage 1st and 2nd line support for Europe’s largest cloud based education network supporting 1200 schools in Northern Ireland with an end user base of 300,000 users. Education contracts also include Academies in GB. Direct line manage anywhere from fifteen to twenty five analysts depending on the time of year.Customer FocusedWork closely with the.

Belfast, United Kingdom

• Baselining performance and Ensuring consistency between staff – GOS, Logged, Conversion Rate, FLF, MTTR, etc
• Managing staff levels using statistical reporting to help maintenance of the GOS during busy periods
• Point of contact for Hierarchical escalations for Tier 1 Service Desk
• Introduction of new staff and Progressing staff within the desk
• Experience drawing up induction and training packages for Service desk to ensure new starts and existing team members hit critical… Show more
• Experience drawing up induction and training packages for Service desk to ensure new starts and existing team members hit critical SLAs

Belfast / Berlin

LiD are an exceptional multi award winning Architectural Practice with a passionate focus on experience through Architecture. Working on a range of projects from diverse and distinctive dwellings to unique urban spaces, LiD investigate Architecture with materiality and tone to create individual pieces that mould to their environment. During my time at LiD.

Belfast

The Building Initiative was a collective investigating the urban spaces around European Cities such as Berlin, Manchester and Belfast to investigate shared spaces for city living, namely ‘Yellow Space’. Main project worked on with Building Initiative was ‘Yellow Space’ and more specifically the Woodvale Hub, working with city councillors, community groups.

Amsterdam

Dok Architecten was the combination of two practices containing a range of partners from Dutch masters such as Herman Zeinstra, innovative designers like Liesbeth van der Pol and young creative inspirational architects like Gianni Cito of Ludo Grooteman (now Moke Architecten).at Dok, my focus while there was on Urban Design and housing projects, working.

Belfast

Lurgan

March, Architecture

Ba(Hons), Architecture

Hnd, Architectural Technology