Clare Patterson Email and Phone Number

Served as a Human Resource Specialist within the Jr. EnlistedPromotions section. Performed technical advisory and analytical assignments.Served as the proponent and staff specialist for AR 600-8-19 (EnlistedPromotions and Reductions). Provided recommendations to update AR 600-8-19and Department of the Army (DA) Promotion Policies. Prepared MILPER Messagespertaining to promotion guidance and updates. Developed and implemented newprocedures and requirements to retain or obtain PPW access. Required PPWusers to go through semi-centralized promotion training and complete a PPWassessment. Thoroughly reviewed and updated DA approved Frequently AskedQuestions for AC Semi-Centralized Promotions. Served as a topic leader forthe Army Professional Forum, S1 Net and a technical advisor on all mattersrelating to Jr. enlisted promotions. Provided advice, education, training andsupport to the field and the section on enlisted promotion systems. Served asthe technical expert streamlining, publishing and educating the field on thePromotion Point Worksheet processes to reduce errors, erroneous promotionsand ensure the best qualified Soldiers were promoted. Received Militaryeducation training course inquiries from Army Continuing Education System(ACES). Conducted extensive research and analysis in ATRRS, and coordinationwith military schools, Branch Managers, MOS proponent and ACES to establishpromotion point eligibility. Processed , maintained and published monthly Jr.enlisted cut-off scores and by-name lists. Reviewed and analyzed requests foradministrative records corrections. Established promotion eligibility forposthumous promotion inquiries from the Casualty Mortuary Affairs Branch.Briefed decentralized and semi-centralized promotions to peers,Brigade/Battalion S1s, Military Personnel Divisions and other agencies.

Managed, monitored, and evaluated the Promotion Point Worksheet (PPW) system forperformance, data errors, updates, and system outages. Reviewed , analyzed andprocessed PPW error messages daily to resolve discrepancies in Soldier'spromotion records by using database queries in Enlisted DistributionAssignment System (EDAS) via Personnel Network (PERNET). Reviewed, analyzed,and resolved hundreds of mismatch transactions between PPW and EDAS on themonthly Mismatch Report. Utilized Serena Business Manager (SBM) to submitsoftware change requests to update PPW functionality. Supervised the changemanagement request process to ensure PPW functionality changes wereaccurately released to production by advising PERSINSD on all technicalaspects of the PPW. Submitted Request for Information (RFI) in SharePointCollaboration Center to obtain technical data, support, and maintenance.Created test data to evaluate PPW before and after software updates. Utilized technical writing skills to update PPW user manual. Established promotionpoint eligibility for military education courses. Received , analyzed and developed the Active Army Junior Enlisted Headquarters Department of theArmy (HQDA) promotion cutoff scores and by-name list data for Sergeant andStaff Sergeant promotions. Composed Military Personnel (MILPER) Messages providingpromotion guidance on semi-centralized promotions for the entire Army. Developed and wrote standard operating procedures (SOP) for the PPW error report, PPW mismatchreport, military education training courses and the HQDA promotion cutoffscores and by-name lists. Developed and wrote the PPW user manual andcertification test to ensure application users have accurate training.Verified promotion eligibility for posthumous promotion and determinepromotable status.

Performed a wide variety of personnel, administrative and clerical tasksassociated with the requirements andprocedures of the Army personnel programs. Initiated or responded torequests for factual data or documentsrelating to military personnel files, status of transactions, or inquiriesregarding regulatory requirements.Coordinated with policymakers on Army Military Human Resource Record (AMHRR)maintenance procedures toinclude corrections and modifications IAW DA regulations. Used automatedpersonnel systems includingInteractive Personnel Electronic Records Management System (iPERMS) andSoldier Management System(SMS) on a daily basis to complete, process documents and reports, ordetermine their sufficiency, accuracy,and completeness by applying all applicable rules, regulations, andprocedures.Review transactions utilizing the resources and guidelines to Scanneddocuments received using Kofax. UsedImage writer to web-upload images to iPERMS and indexed documents intoSoldiers' Official Military PersonnelFile (OMPF). Analyzed written correspondence to determine required action,extent of research required, and toobtain information and facts to provide a full comprehensive reply. Usedwritten directives, telephone, andpersonally reviewed thousands of Soldiers documents, interpreted case files,and applied applicableDepartment of Defense directives, Army regulations and policies to ensurethe correct documents are uploadedand indexed correctly. Promotion board inquiries were urgent and requiredimmediate action based on timesensitive future events. Exercised tact, sound judgment, discretion, andutilized knowledge of regulations andprocedures to advise and assist Soldiers on the courses of action or optionsavailable. Support co-workers indecision making, problem solving, knowledge and skills.

Reviewed, processed and issued application requests for vehicle registrationand installation vehicle decalsand/or passes. Ensured applications and supporting documents were completeand valid. Assisted customers inobtaining complete/valid documents, and ensured compliance with applicableregulations to determine eligibilityand issued appropriate decals. Issued appropriate passes/decals through theCentralized Operations PoliceSuite (COPS). Verified individuals did not have violations or were barredfrom post preventing them from beinggranted a pass/decals. Provided assistance and advice to retired, activeduty military personnel, civilians,contractors and vendors inquiring about regulations and requirements onvarious programs. Secured,maintained and ordered vehicle registration decals issued and on-hand.Processed Foreign National Visitors(FNV) by verifying official credentials according to regulations andapproval from IOC. Worked with variousregulations and operated the Department of the Army Centralized PoliceSuite, the Department of the ArmyVehicle Registration System (VRS), and pass and identification software.Utilized Microsoft Office, Excel, Word,Share Folders and other computerized programs for preparation ofcorrespondence, charts, reports, and forms.Entered and verified data accuracy and updated data as changes occurred.Maintained records of workaccomplishments and prepared production reports. Generated reports regardingthe number of customersserviced and work load. Retrieved data for law enforcement personnel. OpenedVehicle Control Center (VCC)for daily operations, kept in touch with the status and progress of work,made daily adjustments in line withestablished priorities. Instructed employees in specific tasks and jobtechniques and provided writteninstructions, reference materials and supplies. Answered employee'squestions on procedures, policies, anddirectives. Obtained information or decisions from supervisor on problems.

Reviewed contracts to ensure validity of Military Occupational Specialty (MOS) and coding oncontract annexes. Obtained, verified, initiated and responded to requests for factual documents and data relating to military personnel files, status, transactions, and regulatory requirements from various sources using human resource and military personnel rules, procedures, and operations. Retrieved documents and data to complete 201 Files using information sources such as Citrix Reception Module Program (CRMP) and iPERMS. Reviewed and initiated personnel actions associated with benefit programs, assignments, reassignments, and transfers between service components,reclassifications, incentive programs, awards, decorations and promotions, retirement points, separations, and discharges. Established BPED and BASD by computing datesfrom source documents. Prepared paper work and counseled Soldiers on SGLI, Determined eligibility for family member benefits, BAQ entitlements, Army College Fund, and Student Loan Repayment Program. Ensured soldier's 201 Files were maintained and accounted for and prepared to be sent to eMILPO. Answered the telephone, greeted visitors, and resolved visitor inquiries. Prepared and examined information contained in efficiency reports to ensure completeness and conformity withapplicable regulations. Utilized DEERS/RAPIDS automation system to verify proper documentation and personal data prior to issuing a Military ID or Commissary card. Briefed Soldiers and their dependents on privileges and benefits in accordance with AFI 36-3026I. Participated in the Fort Knox mentoring program improving job skills, knowledge and experience a variety of different career fields. Worked with Resource Management Specialist in preparing, monitoring, and tracking TDY orders and travel vouchers.