Working within the Energy Industry from 2001 (18 years), my career path commenced as a Service Analyst; Senior Service Analyst and then a highly experienced Bill Validation Manager; deputising for the Head of Bill Validation on a regular basis.Main duties including :Responsibility for the management, workload allocation, review monitoring and appraisals of twelve personnel Team efficiencies, recruitment, salaries and interviewing processes.New Starter 4 week reviews and end of probation meetings, alignment of new starters.Leadership/Coaching (cross-functional)Providing technical support for development of new systems and providing support to the team using the Optima systems and further ideas for enhancements.Development support in automation of Bill Validation Modules for in-house systems.System Testing Client Reporting using in-house systems and Optima.Managing Client Relationships and Customers Expectations Customer Meetings and conferences callsDemonstrating History of Business Process ImprovementsStrategic Project ManagementKey AnalyticsExcellent Communication Quality Assurance ProcessesTotalised experiences working within the Energy Industry is now 18 years and managing a large team of Analysts (including Senior) and administration across challenging internal and external company factors. Invoice Analysis/Validation of fixed and flexible Electricity and Gas supply contracts (including Water & Oil) with a proven background in Multi Operations and New Systems Creation and Testing.Possession of skills within key sectors and now seeking a new opportunity to utilise and develop skills further within a progressive company following Redundancy at EIC in February 2019Complex problem solvingVisionary and Strategic planningExcellent analytical and methodical skillsWorkforce planningPerformance management systemsExcellent computer skillsRecruitment/staffing/InterviewingStaff developmentConflict resolutionTraining programmes development