Clare Webber Email & Phone Number

As Global Engagement Manager I am a key player in designing many of our communication and engagement strategies across the Global Engagement Centres. I am passionate about delivering global consistency in both communication and engagement. I work closely with our Leadership Team to ensure we deliver key messages from the business to our colleagues in a consistent, fast and efficient manner.I strive daily to improve our communication standards by looking for new and meaningful ways to get… Show more As Global Engagement Manager I am a key player in designing many of our communication and engagement strategies across the Global Engagement Centres. I am passionate about delivering global consistency in both communication and engagement. I work closely with our Leadership Team to ensure we deliver key messages from the business to our colleagues in a consistent, fast and efficient manner.I strive daily to improve our communication standards by looking for new and meaningful ways to get our messages out in an engaging style. I work closely with my team to ensure recognition and wellbeing are at the top of our agenda, helping to create a culture that drives a better place to work. I pride myself on having a global mind set and proactively encourage calibration and shared learning to help move us forward as a business. Show less

Within this role I identified the development areas across the Global Engagement Centres by facilitating revenue sessions with the Leadership Team to identify the gaps. By designing a robust and solutions-based revenue strategy we were able to maximise lots more opportunities at a global level. Having the responsibility of setting and achieving the revenue targets across the sites meant I regularly had to coach Managers around their mind set to achieve targets. I implemented the first global… Show more Within this role I identified the development areas across the Global Engagement Centres by facilitating revenue sessions with the Leadership Team to identify the gaps. By designing a robust and solutions-based revenue strategy we were able to maximise lots more opportunities at a global level. Having the responsibility of setting and achieving the revenue targets across the sites meant I regularly had to coach Managers around their mind set to achieve targets. I implemented the first global Revenue calls which allowed us as one global team to talk through how to drive revenue and helped nurture a culture of cross site calibration. In this role it was critical for me to remove any barriers to revenue and implement cost neutral initiatives to drive outstanding performance. Through strong communication skills I networked with key areas across the airline such as Ancillaries, Marketing and Commercial, in order to get the most up to date information and incentives to help drive high performance. In 2019 I was a key driver in achieving and exceeding the global target and helping to deliver a record breaking £625 million. Show less

In this role I brought a can-do attitude to work every day, I worked hard to ensure my teams mind set was in the right place with powerful coaching sessions and role modelling the high standards I expected of them daily. I addressed any poor performance through effective performance management, supporting people to develop the right skills to improve or managing them out of the business if the skill or will was not there. I worked with BA Holidays and Avis to develop our sales strategy and… Show more In this role I brought a can-do attitude to work every day, I worked hard to ensure my teams mind set was in the right place with powerful coaching sessions and role modelling the high standards I expected of them daily. I addressed any poor performance through effective performance management, supporting people to develop the right skills to improve or managing them out of the business if the skill or will was not there. I worked with BA Holidays and Avis to develop our sales strategy and maximise revenue. Through, managing our quality in Sales, we provided a bespoke and personalised customer service which led to repeat business becoming a regular occurrence. I have experience of setting up a new department where we introduced dynamic packaging to our customers. In addition to recruiting, I helped design call flow, PRP and performance management standards. Show less

As a motivational leader, I showed daily i have the right skill set to deliver difficult messages, embed change and support my team to deliver in operationally and financially challenging times. I role modeled that I am highly skilled at the getting the best out my team, by identifying development areas through observing, 360-degree feedback and implementing powerful action plans to accelerate performance and personal development. As a Servicing Manager I had to be creative recognising great… Show more As a motivational leader, I showed daily i have the right skill set to deliver difficult messages, embed change and support my team to deliver in operationally and financially challenging times. I role modeled that I am highly skilled at the getting the best out my team, by identifying development areas through observing, 360-degree feedback and implementing powerful action plans to accelerate performance and personal development. As a Servicing Manager I had to be creative recognising great performance for accuracy, quality, revenue, attendance and customer service. Ensuring my departments felt listened to and engaged. Show less