* First point of contact for all incoming phone calls and visitors* Management of Reception* Managing all aspects of Social Media Marketing, including Facebook, Twitter and LinkedIn* Overseeing the re-design of the website* Preparing bespoke, well designed and presented submissions for pitches* Researching and organising CPD and study trips* Managing all administrative duties

* Managing the public catering operation for Ascot Racecourse, consisting of 30 – 140 catering units depending on the race meeting. Consisting of bars, restaurants, fast food outlets and mobile catering and street food units.* Creating brands, signage, and equipment specs, EPOS programming, tastings, trial days, product launches and ongoing reviews of each unit.* Managing concessionaires including Chummies, Caviar House and Prunier, Pizza Express and Wondering Wine Company, and creating successful partnerships with Windsor and Eaton Breweries, Bacardi, Bollinger and Sussex Charmer to create destination bars and food outlets which have proved a great success.* I managed a team that consisted of one full time assistant. On racedays this team expanded to include a set up team, break down team, managers in all catering units, plus all the front line staff. This team could consist of up to 800 people responsible to me.* I assisted in the recruitment and training and development of all staff, to ensure staff engagement and consistency from one raceday to another.* I managed a challenging profit and loss account which turned over in excess of £6million annually. Presenting annual business plans, monthly finance reviews, processing invoices and PO’s for my account.

Working closely with an Olympic Sponsor at a central London location* Pre event planning and organisation of the hospitality desk and team* Guest registration procedures* Provision of information and services to all guest* Coordinate the hotel hospitality team* Develop and coordinate guest handling procedures

Looking after a portfolio of 14 high net worth clients* Acting as the first point of contact for all clients, available 7 days a week, 24 hours a day.* Employ and manage staff to work for the clients, motivating, progressing and appraising staff as required* Identify and manage any works taking place within their properties, negotiating and confirming contracts when required* Accountable for house expenses, tracking, maintaining all records and documentation. Creating annual budgets and managing client funding accounts, ensuring all invoices are paid in a timely manner.* To proactively promote Lifestyle services to all clients and within Knight Frank.* Ensuring client confidentiality is maintained at all times.

Working on Major Events such as the Open Golf, Chelsea Flower Show Hospitality and Ascot Hospitality Village*To manage 5 key Profit and Loss Accounts for The Open Golf (Public, Hospitality and Patrons) and Chelsea Flower Show (Hospitality & Gala Night).* Setting budgets and continually re-forecasting for monthly finance review meetings.* Sourcing suppliers for equipment including: cutlery, crockery, glassware, linen and disposables, kitchen equipment including their relevant services such as gas and heavy equipment including fork lifts. In turn negotiating rates and compiling delivery schedules.* Working closely with a nominated contractor to compile floor plans for each location within an event.* Completing risk assessments, fire plans and staff briefing packs to adhere to company policies.* Working closely with clients such as the RHS and R&A to continually push the barriers in regards to locally sourced food and improving recycling initiatives.* Also assisting my colleague’s events such as: Royal Ascot, Henley Regatta, Twickenham Games, Christmas Parties and other smaller one off private functions for companies such as Mercedes and Fulham Borough Council.* When required I have also assisted with our fixed sites such as Knebworth and Blenheim Palace.

Senior Sales and Event Manager overseeing the organisation and implementation of the hospitality catering for events from 2 to 10,000 people taking place at ExCel London.Whilst working at ExCel London, I have had the pleasure of working on events such as DSEi (Defence Systems Equipment International), World Travel Market, Tour de France, London Triathlon and Symantec’s AGM; Working with prestigious companies such as Reed Exhibitions, CMP, Ernst and Young and Nickelodeon.

Event Office Manager of Great Fosters, which is a member of the Small Luxury Hotels of the World. This unique property once owned by King Henry VIII caters for high profile conferences, exclusive private functions and over 200 weddings a year. Responsibilities included the management of a team of three people including two co-ordinators and one administrator.

Hospitality Account Manager for large-scale events such as concerts, exhibitions, conferences, weddings, and other commercial productions.