Clare Childs Email & Phone Number

Belfast, Northern Ireland, United Kingdom

United Kingdom

Belfast, Northern Ireland, United Kingdom

Global Key Account Manager, selling Data and scientific consultancy services supporting the development and commercialisation of precision medicine diagnostics.

Craigavon, Uk

Business Development Manager for Almac Clinical Services, covering UK & Spain.Almac offers a wide range of services to support the complete clinical trial supply chain, from blinding, encapsulation, packaging/labelling through to global distribution, supply chain management and IXRS for any phase trial. Almac is a well established global organisation with world class facilities in the EU and US, complemented by a global depot network for distribution. We also offer expert solutions in Biomarker Discovery & Development, API Services and Chemical Development, Pharmaceutical Development and Analytical Services.

Crumlin, Uk

Secondment : Business Manager of diagnostic sales in Latin American (Distribution Management)Monitoring of country sales and marketing plans to ensure sales targets are met.Country visits to support distributor achieve targets in their market.Attending International Diagnostic Conferences - delegate meetings and active promotion to all Spanish speaking customers visiting the cooperate stand.Sourcing new business opportunities in Latin America.Translating and interpreting from Spanish to English to facilitate communication between distributors /customersand different departments, engineering, technical support, marketing, regulatory affairs etc

Crumlin Uk

Senior customer support consultant for customer facing departmentsResponsible for development of customer experience improvement initiatives.Lead for PR initiative in Spain.

Barcelona, Spain

Managing a team of 20-25 Commercial Services Representatives supporting sales teams in UK, Ireland, Denmark, Sweden & Finland. Provided solutions and consulting to a defined business unit while improving performance, productivity and quality by effectively allocating daily resources and required activities in a diverse cross functional team. Achieved operational objectives to increase team productivity and customer satisfaction by effectively focusing and prioritizing while maintaining flexibility and quality and employee motivation. Streamlined and improved collaborative relationships across departments by adhering to defined Service Level Agreements (SLA) for internal customers, service suppliers and partners. in depth experience in maintaining dept at ISO standards, and involved in continuous improvement of the organisation by analysing customer feedback and implementing projects and strategies to address these opportunity areas.

Barcelona, Spain

Leading a team of 10 external temporary workers in the UK/Ireland team within the larger European Quote Pool which was formed on a temporary basis to produce quotations as part of the Oracle Implementation Project. The objective was to increase the productivity of the quote production over time and establish and adhere to agreed service level agreements, all the while maintaining a high level of quality. Also responsible for the daily reporting to senior management for the entire Quote Pool.

Barcelona Area, Spain

Managed business control reports and performance metrics for European business to ensure that company’s internal processes and policies were correctly adhered to, and coached individuals how to as manage exceptions while maintaining customer satisfaction. Analyzed root causes of deviations in those business measurements. Assisted in preparing the European sales admin for the implemntation of Oracle by ensuring all reports were 100% clean before implementation date.Improved customer satisfaction by implementing corrective actions and eliminating inefficiencies after analyzing site performance metrics and business fundamentals.Reduced operational costs while increasing customer satisfaction by eliminating order entry errors to improve delivery process. Designed and implemented Invoice call out campaign within the sales admin Europe.

Barcelona Area, Spain

Started in Agilent Customer Service processing orders and quotes and dealing with customer queries in Oct 2000

Ba Single Honours: Hispanic Studies

English Lit, History & Politics