*AbleTo acquired Sanvello Health*•Provides support to the Clinical and Compliance teams, by overseeing and completing clinical audits.•Works on QI initiatives, coordinating the implementation of enhancements to quality improvement processes.•Leads workgroups, develops and manages project plans and coordinates specific processes. •Supports cross functional collaboration with multiple departments to oversee internal and external quality activities, and operationalizes the quality management program.

*Acquired by AbleTo*•Deliver mental health support in an innovative virtual format.•Positively affect countless patients via video-based therapy sessions through the Sanvello app.•Conduct regular appointments with clients and establish trusting relationships. •Implement various treatments and protocols to appropriately address client situations, continually assess client progress, and provide proper ongoing treatments to drive outcomes.

•Manage a team of 17 licensed clinicians in order to deliver sound clinical decisions and quality documentation to customers. •Work as part of a management team of other managers and directors to meet program goals. •Make outbound calls to members who have escalated issues, problems or concerns that need to be addressed by a Supervisor. •Prepare reports and analyzing data in order to coach team to meet metrics successfully. •Identify trends and interventions as needed in a positive, change oriented environment. •Manage projects and interventions from inception to completion. •Ensure engagement of staff through management of ongoing training, coaching and mentoring.

•Provide telephonic care management to highly vulnerable Medicaid members living with mental health and substance abuse diagnoses in Ohio. •Offer members health and disease education, and empower them to actively participate in their care.•Consult with members on their medications, review their care plans, address their home care needs and connect them to community resources.•Collaborate with providers, such as primary care physicians, home care providers and behavioral health treatment agencies to ensure there are no gaps in care.•Use strong communication and organizational skills to educate members, and prevent costly gaps in service.

•Implemented staff training, and clinical staff competency programs, to ensure meeting of clinical contractual requirements for both behavioral and medical staff. •Identified innovative training strategies for telecommuter learning via WebEx, incorporating appropriate adult learning principles. •Served as a subject matter expert nationwide during business implementations and system migrations.

•Managed mental health and chemical dependency services for members by working with providers to oversee the utilization of services. •Discussed discharge plans, recommended other services or changes in services, and discussed patient care with Medical Directors/Psychiatrists.

•Completed initial psychiatric assessments on patients seeking treatment of substance abuse, dual diagnosis or psychiatric disorders. •Provided consultation to nurses, in regards to the assessment and awareness of behavioral health diagnosis. •Interpreted treatment to patient and family to help reduce fear and other attitudes obstructing acceptance of care and continuation of treatment. •Processed intake of patients and consulted with insurance companies for precertification.

•Developed a comprehensive clinical plan based on completion and/or review of chemical dependency, bio-psychosocial, and related assessments and client’s current functioning.•Provided chemical dependency counseling and mental health counseling (individual, family), crisis intervention, and chemical dependency education. •Developed, assigned, and monitored individualized treatment and Continuing Care Plans in cooperation with a multi-disciplinary Treatment Team. •Provided case management to ensure problems identified in assessment were resolved or appropriate services accessed. •Documented all clinical procedures according to state standards.