Senior Product Designer
CurrentPreviously working as a digital designer, web page design, flash animations, banners ads, corporate identity, branding across all areas of the business, presentation design and design for print material.Specialised in Social Media creative and marketing projects for all Social platforms.More recently (2+ years) Product Design UX/UI role which entails: Using data in GA/Tableau to define design direction and share data insights with team members.Using Heat mapping and creating user flows.Using Balsamiq, Sketch, Principle and Invision for mock-ups and prototyping.Working within an internal design system and Material design .Working on SEO landing pages defining issues, identifying where the pages can be optimised for Growth.Using surveys and user testing to gain qualitative insights. Developing page designs using HTML/CSS.Most recent projects include designing contact centre tooling from the ground up. Design and build of customer surveys and emails.Implementing best practice service design techniques.Visualising call centre work flows.
