Clare Moss work email
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Clare Moss personal email
I am a highly organised and accomplished Head of Operational Quality with a proven track record in maintaining quality assurance and governance excellence. I am adept at orchestrating and executing operational strategies and protocols, while excelling in stakeholder coordination. I can demonstrate proficiency in fostering positive relationships with teams and external partners, to promote continuous improvement across organisations. I am currently positioned to transition towards an advanced role within an organisation, aiming to leverage my leadership expertise and support growth within the industry. My key skills include:Leadership - Passionate and dedicated to developing people and promoting a culture of continuous improvement. Operational Quality - Shown excellent track record of elevating service excellence through operational efficiency and upholding quality and governance standards. Stakeholder Management - Demonstrated professional communication skills throughout my roles dealing with stakeholders at all levels. Project Management - Managed large education projects with meticulous attention to detail. Strategic Thinking - Determined strategy development and planning skills of a high order. Coaching & Mentoring - Demonstrated natural problem-solving capabilities and fostered a collaborative approach to maximise the potential of my teams.
Rustic Food Co
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General Manager And Head Of OperationsRustic Food CoRoyal Leamington Spa, Gb
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General Manager / Head Of OperationsRustic Food Co Oct 2023 - PresentRoyal Leamington Spa, England, United KingdomManaged client communications and relationships, ensuring prompt, professional responses to all enquiries. Oversaw compliance with licensing, health and safety regulations, including HACCP, COSHH, and fire safety. Created training plans for new employees on business processes. Developed and implemented cost-effective stock ordering processes for the shop, optimising supplier relationships to reduce waste. Introduced robust operational processes to ensure smooth day-to-day operations. Designed a scalable catering system to maintain high-quality service and product standards.Achievements:● Implementation of new processes throughout to improve operational efficiency and consistency.● Reviewed and enhanced client management practices, introducing a CRM system to efficiently manage client relationships and support business growth.● Increased business growth by 41% through the implementation of a CRM system, streamlining client management, and optimising operational processes to improve efficiency and service quality.
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Head Of Operational QualityClt International Nov 2021 - Aug 2023Birmingham, England, United KingdomDeveloped and implemented processes, policies and procedures to drive operational efficiencies. Supported the design and execution of the customer journey and experience. Managed and collaborated with external stakeholders to deliver the best product to the customer. Led and trained internal teams to reach their KPIs and maximise potential. Chaired the academic boards and maintained governance principles and quality assurance standards. Introduced a recruitment and onboarding process for new external contractors. Achievements: ● Implemented a new version control system and annual review process for all policies and procedures to ensure quality and consistency. ● Reduced direct costs for programme delivery through the review and introduction of more efficient working methods and utilising technology. ● Developed a recruitment, training and onboarding process for all new subject matter experts to ensure a consistent and rewarding experience and monitor delivery levels. -
Head Of Qualifications, Training And MembershipDma (Data & Marketing Association) Uk Apr 2019 - Nov 2021London, United KingdomKey Responsibilities:• Responsible for the development and delivery of an outstanding delegate experience strategy.• Leadership of the delivery team with direct management of the Training Manager and Qualifications Manager, and Delivery Executives.• Exploring the utilisation of technology to drive operational efficiencies• Establish and maintain clear and measurable plans, budgets and operational procedures • Promote collaborative working between the sales and Learning Solutions teams ensuring a culture of continuous improvement and customer service• Working with the marketing & operational teams to arrange and manage events, including:o open evenings, annual lecture series, knowledge & networking events, trade exhibitions and bi-annual graduation ceremony• To oversee the management and the maintenance of academic standards in the delivery and assessment of qualifications, including arranging and leading Exam Boards, Qualifications Advisory Boards and tutor meetingsAchievements: • Successfully implemented a virtual delivery method for training courses. • Created a new customer journey for learners using the learning management system. • Designed and implemented a team restructure to create development opportunities and improve operational efficiencies. -
International Education ConsultantAdma Jan 2019 - Apr 2019London, United KingdomResponsible for:• Review of UK Marketing course content for Australian market• Ensuring UK courseware to adhere to Australian professional standards• Implementation of 7 new online qualifications and 5 face to face courses into ADMA’s curriculum• Use of authoring tools to edit course content and upload into LMS systemsAchievements:• Completed project within schedule• Increase in ADMA course revenue due to additional content offering -
Head Of Education DeliveryAdma Jun 2017 - Sep 2018Melbourne, AustraliaPromoted from Education and Training Coordinator to Head of Education Delivery.As Head of Curriculum / Education Manager I was responsible for:• Supervision of classroom delivery and student experience, both face-to-face and online• Creation and maintenance of training schedule• Management of new course development and updates of existing courses• Project management• Management of Professional Capability Standards (PCS)• Liaison with the Marketing Department in developing education campaigns• Business improvement across the education departmentAchievements:Repeated winner of employee based awardSuccessfully implemented new Learning Management System and managed the migration of all student dataSignificant reduction of customer complaints due to introduction of processes across the department
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Programs ManagerCareer One Education Feb 2014 - May 2017Melbourne, AustraliaHeld varied roles at the Career One Education Group. Started as Team Leader - Career Coach, promoted to Marketing and Events Officer, to Programs Manager.As the Program Manager I was responsible for coordinating, planning, organising and following up with scheduling, external promotion and professional development of all trainers and assessors, Industry consultations, and individual learning plans for students with special needs.As the Marketing and Events Officer I planned, developed and created written and digital content that reflects all departments through the customer journey. I implemented and optimised customer journey communications, both written and digital, utilising the tracking and reporting available.Achievements: Created a digital platform for identifying training locations, skills and availability for training and programsDeveloped commercial corporate education marketing landing pages for commercial clients
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Primary School TeacherBearwood Primary School Sep 2011 - Nov 2013Wokingham, Uk• Teaching children between the ages of 5-11 • Monitor, assess and document children’s progress• Work within a large team• Communicate effectively with children, colleagues and parents• Subject leader – More Able, Gifted and Talented
Clare Moss Skills
Clare Moss Education Details
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Psychology -
Primary Education
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TeflPass 97%
Frequently Asked Questions about Clare Moss
What company does Clare Moss work for?
Clare Moss works for Rustic Food Co
What is Clare Moss's role at the current company?
Clare Moss's current role is General Manager and Head of Operations.
What is Clare Moss's email address?
Clare Moss's email address is cl****@****.com.au
What schools did Clare Moss attend?
Clare Moss attended Middlesex University, Middlesex University, Tefl, Adma Iq.
What are some of Clare Moss's interests?
Clare Moss has interest in Socialising With Friends And Family.
What skills is Clare Moss known for?
Clare Moss has skills like Communication Skills, Problem Solving, Organization, Career Counseling, Career Education, Elementary Education, Tefl, Resume Writing, Networking, Social Media, Interview Preparation, Job Search Strategies.
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Clare Moss
Greater Manchester2pzcussons.com, warburtons.co.uk
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