Clare Phillips Email & Phone Number

Norwich, United Kingdom

Taking blood samples for testing.Conducting new patient and NHS health checks and following up on any issues raised.Performing Spriometry, ECG's, Suture Removal, Blood Pressure reviews and any other tests as requested by the doctor or practice nurse.Dealing with the public in a calm and professional manner in a busy environment.

Providing user, server, AV and telecoms support and training for staff working within the Faculty of Health at UEA.Supporting the school of nursing and midwifery.

Supporting the medical school staff and PHD students across 3 sites and 9 buildings.Setting up new user accounts, building and installing equipment for users. Rebuilding, upgrading and repairing equipment as necessary.Operating systems include Windows XP, Ubuntu Jaunty and Windows Vista. Users connect to a Novell 5 server and NAS solution.Software includes Office 2003 and 2007, STATA, NVIVO plus other medical software packages.Use of Webhelpdesk for ticket logging and asset management.Liaising between different support teams to maximize efficiency.

Set up of Q5 Partners IT systems. Building hardware and configuring Google Apps and remote file access solution.Ongoing support of Q5 Partners. Including new user creation, blackberry and iphone support and other general and email support requests.

Set up and support of Square7's IT systems.

Preparing for and assisting with the move of GNM from Farringdon to new premises in Kings Place including setting up software to deploy by group policy and VDI to facilitate hotdesking and creating builds for the new PC's and Laptops.Training of existing and new 2nd line support permenant team members.Roll out of 1000+ new pieces of PC equipment.Training and point of contact for new first line contract staff on the IT helpdesk.Creating and updating documentation on bespoke systems.Support of 1000 PC Users across 5 offices. Operating Systems included Win 2000 and Win XP. Software included MS Office, Lotus Notes 7 and many bespoke advertising and publishing systems. Call list was managed and logged using Touchpaper.Blackberry (BES) server administration and setting up of Blackberry handsets.

Managing a team of three 2nd line PC support analysts.Recruitment of temporary staff.Ongoing training of 2nd line team to pass on my knowledge.Creating extensive documentation detailing the support for bespoke systems.Specifying new equipment requirements and ordering from various suppliers.Purchasing software licences.Liaising closely with third line support manager so the extended team operates as one unit. Managing the 3rd line team in his absence.Conducting personal reviews of the staff in my team.Second line support as detailed in 2nd line supoort role below.

Support of 1000 PC Users across 3 offices. Operating Systems included Win 2000 and Win XP. Software included MS Office, Lotus Notes 7 and many bespoke advertising and publishing systems. Call list was managed and logged using Touchpaper.Administration and maintenance of Windows 2000 and 2003 Servers.Lotus Notes client support and overflow Domino Support when the Domino admin team were busy.Introductory systems training for new Guardian Staff.Training of first and second line IT support staff.Support of remote users connecting via Cisco VPN.Blackberry (BES) server administration and setting up of Blackberry handsets. Managing file access, permissions, software deployment and new users in Active Directory.PC and Laptop builds and repairs. Using ImageX and MS RIS.Checking backups using IBM Televault and troubleshooting any issues.

PC and Laptop builds and repairs.Software and hardware installation.Training users on bespoke GL Hearn systems and Lotus Notes.Support of usual desktop applications including; MS Office, Word Perfect, Lotus SmartSuite.Administration and user support for Lotus Domino servers and Lotus Notes clients.Administration of Novell 5 file servers, Linux server and other NT/2000 based servers. Setting up new users.Troubleshooting network problemsKeeping virus protection up to date using Sophos anti Virus.Nightly backups of servers using Veritas Backup Exec.