Clare Wrixon Email & Phone Number

England, United Kingdom

Birmingham, England, United Kingdom

• Providing an excellent and informative customer service for live chat, email and telephone enquiries from anywhere in the world.• Managing a suite of professional qualifications to ensure target booking figures are met by following up leads and working with marketing to promote workshops and courses.• Monitoring workshop bookings to ensure that workshops are viable and also not overbooked, working with venues to maximise profitability. • Processing bookings and managing payments

• Investigating and resolving complaints• Monitoring and preparing feedback on courses• Telephone research

Bristol

1997 -1999 Group Pensions Administrator, 1999 - 2002 Senior Administrator• Complaint handling• Managing team workloads• Administrative processing tasks including pension scheme financial reconciliations2002 -2003 Test Analyst, 2003 -2006 Business Process Analyst• Managing and implementing changes to systems and processes within the customer service areas of HBOS Life and Pensions including writing and delivering training and supporting implementation• Impact analysis for Clerical Medical pensions website• Responsible for maintaining processes and procedures up to regulators standards• Managed a small project team

Education record

Certificate in Compliance - Distinction Certificate in Anti Money Laundering - Distinction Certificate in Financial Crime Prevention.

Financial Planning Certificate 1,2 And 3

Microbiology, 2:1

Education record