Clarissa Tecson Email & Phone Number

Chatsworth, Ca

Woodland Hills, Ca

Responsibilities:Managed Call Center/ Customer Service/ Staff Management / Conducted new hire Interviews/ Developed and performed new hire training/ Performed ongoing staff development/ Monitored, coached and trained staff & department supervisors/ Performed staff & supervisor evaluations/ Performed call evaluations and coaching / Performed call queue training/ Participated in testing & development of new CRM’s/ Delivered corrective actions when necessary/ Delivered terminations when necessary/ Oversaw and developed staff of direct reports, (30 reps and 3 supervisors)

Woodland Hills, Ca

Responsibilities:Customer Service/Staff Management/ Conducted new hire Interviews/ Developed and performed new hire training/ Performed ongoing staff development/ Monitored, coached and trained staff/Performed staff & evaluations/ Performed call evaluations and coaching / Performed call queue training

Woodland Hills, Ca

Responsibilities:QC, audit and analyzed negotiated settlements

Woodland Hills, Ca

Responsibilities:QC, audit and analyzed new client applications

Burbank, California, United States

Responsibilities:Prepared, audited, & analyzed foreclosure bidding instruction/ Participated in testing & development of new CRM’sAssigned to train and manage staff to handle, “specialty portfolio,” (Fannie Mae, Freddie Mac, VA loans)

Tempe, Arizona, United States

Responsibilities:Developed new bank site in AZ / Trained, hired, developed and managed collections team & loss mitigation teamPerformed staff evaluations/ Performed call evaluations and coaching / Performed call queue training/ Delivered terminations when necessary/ Oversawand developed staff of direct reports, (ranged from 15 –50 agents)

Simi Valley, California, United States

Responsibilities:Serviced high call volume of inbound queue calls/ Serviced high call volume of outbound calls via auto-dialer/Negotiated short sales or created modifications between the bank and homeowner, investor, attorney or realtor/