Founded and managed a custom cement pottery business, driving revenue growth through strategic planning, leading product development, cultivating relationships with stakeholders, implementing digital marketing tactics, and optimizing financial operations.

Handled escalated customer issues and technical challenges, led workflow enhancements, tested and refined workflows, developed training resources, presented to stakeholders, resolved system errors, and collaborated on large-scale projects with leadership for smooth transitions and feedback incorporation.

Optimized social media pages during customer onboarding across multiple platforms, resolved platform issues via various channels, developed advanced troubleshooting for Google My Business, achieved top performance in core responsibilities, focused on client satisfaction, and participated in specialized teams for coaching and escalated ticket resolution to meet service level agreements.

Sales, Making reservations, and Customer Service