Clarissa Perez Email & Phone Number

Austin, Texas, United States

Dallas, Texas, United States

•Implementation of projects that improve long-term viability and diversity of the GM dealership network•Develop strong relationships with existing diversity operators and candidates•Ensure new dealerships get proper support in pre-activation and launch stages•Prepare & present business cases for various projects for regional and senior Sales Support leadership approval•Facilitate all necessary documentation for projects, including coordination of routing, project budget forecasts and execution

Austin, Texas, United States

• Responsible for gaining share and growing sales in San Antonio and Austin through servicing 18 franchisees• Collaborate with dealers to develop and implement business strategies to increase ROI, drive profit, as well as Go To Market strategy roll out for increased leads and business• Evaluate dealership inventory needs and work the vehicle allocation system based on General Motors vehicle production, material restrictions, and forecasted lead time • Launched Electric Vehicle Strategy and Rollout to Central Texas Dealers resulting in 80% dealer buy in, including infrastructureimplementation of charging stations, technical requirements, and community charging plan

Little Rock, Arkansas, United States

•Managed and influenced 16 dealerships to improve sales, lead response times, digital strategies, and inventory management •Provided support and direction to the largest Buick GMC dealership in the nation by identifying areas of opportunities •Consulted with dealers and dealership management on optimal inventory configurations based on the Little Rock marketKey Accomplishments:» Executed regional ordering recommendations in 2020 achieving 1,058 Buicks and 5,375 GMCs» Envision sales grew 25% achieving 0.6 ppts increase in market share along and GMC Terrain sales increase of 9% gaining 0.9 ppts market share» Fastest growing district YTD on the Memphis Zone Team with 1.9% YoY Buick growth

Omaha, Nebraska, United States

•Advised and guided 18 dealers in the improvement of retail sales through marketing, ordering and merchandising to the full extent by utilizing 6 Ps (Price, Product, Place, Promotion, People and Processes) •Provided strategic leadership, planning and execution of solutions based on the South Central Regional and National leadership initiatives including Buick Ordering Strategy with a focus on Encore •Developed and maintained customer loyalty by ensuring the use of Service Smarts Online, a customer service mining tool

Dallas, Texas, United States

Forth Worth, Texas

Analyzed the current Customer Complaint Tracking System to identify and recommend new system improvements for a streamlined process to document customer complaints and inquiries throughout the entire company.Composed and distributed a daily report of customer complaints by organizing data into a concise and aesthetic format.Engaged in the planning and implementation of upgrades to GMF DealerSource, an online wholesale marketplace and inventory management systems that allows dealers to access vehicle history and submit bids for vehicles.Participated in the Factory Pre-Owned Collection project, a platform to resell end-of-term and fleet vehicles to the public.

Orlando, Florida

Provided friendly and exceptional guest services by effectively communicating with visitors in a positive and professional manner to ensure the highest level of satisfaction of our guests. Supported the management of displayed-inventory and stored-stock levels; monitored and restocked inventory on various sales floors and organized floor displays to ensure precise display specifications were met.Learned, discussed and practiced marketing and communication concepts taught in Disney’s Marketing & Sales Seminar.

Pflugerville, Texas, United States

Performed general cashier duties that required employee trust, efficiency, and the ability to operate in a dynamic environment, while also encouraging team coordination and maintaining a customer-focused point of view.Assisted the general manager with various clerical tasks to help increase team performance as much as possible.

Bachelor Of Business Administration - Bba, Logistics, Materials, And Supply Chain Management

Activities and Societies: Delta Sigma Pi, Fish Camp, Institute for Supply Managment, Aggie Supply Chain Professionals

Master Of Business Administration - Mba, Data Analytics