Clara Silva Email & Phone Number

Fort Worth, Texas, United States

Fort Worth, Texas, United States

-Designed and implemented data analytics projects to create business insights, make changes in scheduling, and improve operations processes which continually enriched guest experience. -Responsible for multiple service providing units, including all bar locations, catering, special events, ushers, and valet services, overseeing full-time managers, 75+ part-time team members and over 500 volunteers.-Mentored, motivated and empowered Front of House operations team members during world-class live performances and events, leading to increased guest satisfaction and lowering patron issue escalation.-Streamlined training programs, redesigned training manuals, implemented a cross-departmental learning mentality, cut training expenses and altogether revitalized the service providing teams. -Responsible for financial statements, budgets, payroll, invoice payments, permit acquisitions, sales and inventory to continuously identify opportunities for growth.

Fort Worth, Texas

-Reduced execution time for event space contracting by 50%, making the contracting experience easier and faster for the clients while creating free time to collaborate on special projects.-Responded to inquiries, educated clients on all aspects of space rental, assisted in scheduling and contracting events. -Directed and managed contracting procedures to full execution, processed payments, and tracked special event deposits.-Maintained effective communication with resident companies and clients, and provided day-of-event coordination by directing vendors, planners, and internal employees to assure event success.-Promoted to Assistant Director of Front of House.

-Wrote training manuals for hospitality positions in Valet, Food & Beverage, and Special Events.-Researched and developed successful strategies for beverage service that resulted in higher capital return.-Completed special projects for upper management involving research, cross-department, and cross-company communications.-Supervised teams of up to 40 hospitality employees at Broadway shows, Fort Worth Symphony, Texas Ballet Theater, Van Cliburn Foundation, Fort Worth Opera, and private events held at the Bass Performance Hall.-Promoted to Assistant Director of Front of House.

-Backed and trained teams of up to 40 employees at Bass Performance Hall.-Executed bank reconciliation, record-keeping, and financial reporting.-Achieved recognized customer service excellence by properly staffing outlets, solving complex problems under stressful situations, and anticipating patron needs.-Promoted to Hospitality Services Coordinator and Assistant to the Hospitality Services Director.

Fort Worth, Texas, United States

Bachelor Of Arts In Interdisciplinary Studies, Arts & Management

Activities and Societies: - 2D Design Competition, two pieces entered, 3rd place win and honorable mention, Spring 2007 - NASAD.

Hospitality And Tourism Management, Business Administration And Management

Venue Management School - Year 1, Venue Management

Associate Of Arts (Aa), Art/Art Studies, General

Activities and Societies: - Culture in Action, founder and Secretary, Fall 2005 and Spring 2006 - Phi Theta Kappa International Student.